Supervisor, Audit & Document Processing

POSITION SUMMARY

The Audit Team Supervisor role is responsible for overseeing the team that supports CVR accounts throughout Indiana using IN BMV terminals and CVR systems. This individual will lead the team responsible for receiving and auditing our customers' BMV documentation, while also managing communication with both clients and state agencies. The Supervisor will use their BMV and audit expertise to coach team members, maintain compliance, and meet revenue and retention goals through strategic account support and operational excellence.

POSITION RESPONSIBILITIES & ESSENTIAL FUNCTIONS

• Lead and manage a team of BMV Specialists and support staff
• Provide training, mentorship, and daily guidance to ensure consistent service excellence
• Act as the primary escalation point for client concerns and complex BMV issues
• Develop and implement workflows to improve accuracy, efficiency, and productivity
• Monitor performance metrics to ensure service levels and quality standards are achieved
• Maintain expert-level understanding of IN BMV processing and CVR system functionality
• Conduct periodic audits to ensure compliance with BMV policies and internal procedures
• Partner with sales and customer success teams to support account retention and growth
• Administer and improve billing procedures and audit reporting
• Collaborate with cross-functional teams (IT, Sales, Product) to identify process improvements
• Utilize Salesforce and Microsoft Office tools for documentation, reporting, and communication
• Represent the department in management meetings and strategic planning sessions

QUALIFICATIONS & JOB REQUIREMENTS

• Proven experience in a leadership or management role, preferably in BMV services or the auto industry
• Advanced knowledge of IN BMV processing and Green Screen transactions
• Demonstrated experience with audits and regulatory compliance
• Proficiency with CVR systems and related BMV platforms preferred
• Strong communication and interpersonal skills with a focus on customer service
• High proficiency in Microsoft Excel, Outlook, and other Office software
• Experience using Salesforce or other CRM systems
• Ability to prioritize tasks, manage multiple projects, and meet deadlines
• Comfortable working independently and leading a team with minimal supervision
• Exceptional problem-solving and conflict resolution skills
• Ability to lift up to 10 lbs and perform tasks requiring repetitive motion such as typing and handling paperwork

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.