Supervisor AR, External Collections and Recovery

Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward. We are seeking a highly skilled AR External Collections and Recovery Supervisor to join our Finance team. As an AR External Collections and Recovery Supervisor, you will oversee the external collections and recovery process for the finance department. In this role you will lead a team of collections and recovery professionals, developing and implementing collections and recovery policies and procedures, and providing training on collections and recovery skills. You will engage across the company with various stakeholders to resolve delinquent accounts and ensure that the company's financial goals are met
What you will do:
Oversee the external collections and recovery process for the finance department, including leading a team of collections and recovery professionals, developing, and implementing collections and recovery policies and procedures, and providing training on collections and recovery skills.
* Work with other departments to resolve delinquent accounts and ensure that the company's financial goals are met
* Develop and implement strategies to improve the efficiency and effectiveness of the collections and recovery process
* Compile and analyze data to track the performance of the collections and recovery team and systems and make recommendations to define strategies and improve processes including system changes and enhancements
* Determine ways to reduce reactive tasks and create processes focused on preventative and detection opportunities
* Ensures self/team takes accountability and ownership of problems and finding the best solution for involved stakeholders
* Share insights to improvement opportunities/ root cause mitigation with upstream/downstream teams
* Prepare reports and create presentations on the collections and recovery process
* Lead investigations into delinquent accounts and make recommendations for resolution.
* Negotiate with debtors to reach payment agreements
* Stay up to date on laws and regulations related to collections and recovery
* Set individual performance targets and hold coworkers and outside agencies accountable to those expectations
* Provide timely feedback as needed related to performance management, skill coaching, etc
What we expect of you:
In-depth knowledge of collection strategies including process improvements to streamline the collection process.
* Bachelor's Degree in Finance, Accounting, or related field and 3 years of relevant AR, Credit, Accounting or Finance experience including 1 year of Leadership experience OR 7 years of relevant AR, Credit, Accounting or Finance experience including 1 year of Leadership experience OR 7 years of CDW experience including 1 year of Leadership experience
* Proven experience in collections and recovery or finance, preferably with a Fortune 200 organization
* Ability to work independently, manage multiple priorities, and meet deadlines
* Prioritize overall organization goals/ success along with team and individual goals/success
* Excellent analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions
* Detail-oriented mindset with excellent organizational and problem-solving abilities
* Effective communication and interpersonal skills, with the ability to build and maintain trusting relationships with internal and external stakeholders
* Strong leadership and people management skills, with a track record of successfully leading and developing high-performing teams
* Ability to influence and lead those you do not directly manage
* Experience with process improvement initiatives and implementing automation or technology solutions
* Has a growth mindset regarding change experience in embracing change to improve the organization
What you can expect from us:
Diverse, award-winning culture and work/life benefits.
* We offer competitive compensation and benefits packages along with a collaborative and supportive work environment.
* An inclusive culture that empowers you to bring your best true self and your best ideas. We know diverse perspectives lead to better problem solving and better solutions for our customers.
* A learning environment that empowers you to develop your career with comprehensive resources and support, ongoing education and skills-development training, and robust advancement opportunities.
* Health, dental, and vision coverage; coworker stock purchase program; paid vacation time and sick days; tuition reimbursement; coworker discounts; and other generous perks. Pay range: $ 73,000 - $ 110,200 depending on experience and skill set Annual bonus target of 5 % subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
Who we are:
We make technology work so people can do great things. CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations in the United States, Canada, and the United Kingdom. We help customers navigate and be successful in an ever-changing world by providing them the technology advice and solutions they need- when, where, and how they need them. We make technology work so that people can do great things. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self- and your best ideas- to CDW. Because diverse perspectives bring forth better problem solving- and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/)