Supervisor, Account Support – Commercial Card

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Annual Salary: $78,500.00 - $93,000.00 (Amount based on relevant experience, skills, and competencies.)

The main purpose of this job is to manage teams responsible for the handling of payment exceptions and the processing manual credit card payments on behalf of Commercial Payment portfolio of clients.

Essential Functions 

• Oversee department workflow and effectively communicate decisions, priorities, and relevant information to team members

• Provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations, and answer day-to-day questions for mostly remote and hybrid team members

• Identify additional opportunities to utilize Commercial Payment specialty payment products across the national managed portfolio and take a lead role in presenting data and information to Account Managers, clients, prospects, and other internal teams; information could include process flows, best practices, and opportunity reporting

• Assist in the development of innovative ideas for obtaining portfolio lift to meet or exceed annual growth goals through analysis, identification and implementation of tactical measures throughout the portfolio of managed accounts; help to incorporate these lift measures into program business reviews in a consistent and timely manner; champion uniformity across all Account Managers as it pertains to the key performance indicators for volume, net contribution growth and management of assigned accounts 

• Build, utilize and maintain reporting to monitor vendor enrollment, volume growth, activation, attrition, and other key performance indicators across the Commercial Card portfolio; identify best practices, educate on visibility, establish metrics 

• Remain up to date on training and education related to products, pricing and services offered including new product offerings, technical enhancements, and industry changes 

• Perform other duties as assigned

Knowledge, Skills & Abilities Required 

• Strong understanding of corporate payment systems and the benefits

• Ability to and confidence in consulting with clients, prospects and internal partners on customer engagement strategies and driving results

• Outstanding interpersonal and relationship building skills, with the ability to drive strategic business unit goals to the bottom line while maintaining customer and employee satisfaction 

• Ability to effectively communicate with all levels of the leadership, clearly expressing ideas and concepts both verbally and in writing 

• Strong critical thinking skills with the ability to apply discretion and sound judgement to solve problems efficiently and effectively

• Ability to drive results and balance management of organizational risk and meeting goals of the business

• Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork while working in a remote or hybrid environment

• Self-starter with strong decision-making skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience 

• Bachelor’s degree in business administration, accounting, finance or equivalent combination of education and experience required

• 3+ years payments experience or in account management, sales, marketing or accounting role required 

• 3+ years business to business sales or client management experience required

• 3+ year leadership/supervisory experience required

#LI-Hybrid

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Supervisor, Account Support - Commercial Card job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $78,500 to $93,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 1000 Walnut, Kansas City, Missouri 64106

Time Type:

Full time