Supervisor, Access to Information

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

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Supervisor, Access to Information

Client Service Support

Edmonton, Alberta

Permanent, Full-Time

Why WCB-Alberta?

We are a team that cares. Over 2,000 people, in four offices located in Edmonton and Calgary, each with unique skill, expertise and perspective that supports our core areas of business. Regardless of specialty, we are a team connected by a shared purpose and value.

As the independent operator and administrator of the province’s Workers’ Compensation Act, we come to work each day committed to over two million workers and over 170,000 Alberta employers. We are inspired by making a positive impact on the lives and businesses that have been impacted by workplace injuries.

We are looking for a thoughtful and principled leader to co-lead the Access to Information unit. This team plays a vital role in supporting workers, employers, and their representatives by providing timely access to claim file information through routine disclosure—balancing the right to know with the need to protect privacy.

The ideal candidate understands the nuanced balance between legislative rights to information and privacy protection, and the importance of identifying and disclosing relevant information with care and accuracy. Timely provision of this information helps workers and employers understand entitlement decisions, support return-to-work efforts, prepare evidence for appeals, and reflects our commitment to fairness and transparency. This role also requires maintaining respectful relationships with customers who may disagree with disclosure outcomes, including those who feel information has been withheld or overshared.

Most importantly, this role is about supporting and developing staff as they navigate the complexity of this work.

Your Supervisor, Access to Information responsibilities:

• Effectively communicate corporate goals and objectives to the team.
• Develop, coach and mentor a team of employees by coaching, completing individual performance appraisals, staff recruitment, staff engagement, etc.
• Develop and implement opportunities for process and service improvements to ensure that team and unit objectives are met.
• Collaborate with the Appeals Commission and external stakeholders, sharing ideas in resolving issues and improving services when providing claims information to support appeals.
• Communicate directly with workers, employers, their representatives, and Union groups in response to inquiries, and provide proactive customer contact to maintain and build positive relationships and customer experience.
• Using a basic to intermediate knowledge of Microsoft office products prepare reporting, presentations and briefings to management and the executive team Collaborate with FOIP on privacy policy, practices and guideline or team wide changes in process.
• Manage the team’s budget in a financially responsible manner while ensuring correct resourcing.
• Proactive involvement in creating a safe and healthy workplace.
• Maintain an organization-wide view of the WCB, including interaction with other members of the WCB management team.
• Work cooperatively with other units within the WCB to facilitate a safe and early return to work by injured workers.    

Your experience and skills:

• Bachelor’s Degree or Diploma in Business Management or similar discipline is an asset.
• Experience in routine disclosure of information, and project management would be an asset.
• Supervisory experience involving leadership, recruitment, performance development, coaching and mentoring, strategic planning, and team building is required.
• Demonstrated knowledge and experience in applying Alberta’s FOIP Act, now replaced by the Access to Information Act and Protection of Privacy Act, to ensure compliance with public-sector information access and privacy protection requirements.
• Working knowledge of Workers’ Compensation Act and WCB policies and procedures.
• Superior communication, decision-making, planning and customer service skills are required.
• Excellent computer skills with demonstrated proficiency in Microsoft Word, Excel and PowerPoint is required. Experience with ATIPXpress, eCO and PAM is beneficial, but not required.

Salary: Pay Grade 12                       $92,684 to $109,024 per annum

Final candidates for this position are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability.  Equal opportunity is provided in employment, promotions and wages.

Please apply online by submitting a cover letter and resume to www.wcb.ab.ca/careers. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Closing Date:  August 20, 2025