The Role
The Supermarkets & Vending Manager oversees daily operations, ensuring guest satisfaction, commercial success, compliance with standards, and team engagement.
Summary Generated by Built In
The Supermarkets & Vending Manager runs the day-to-day operation, ensuring excellent guest experience, strong commercial performance, high operational standards and team engagement.
KPIs
KPIs
- Guest NPS & retail shopping experience feedback
- eNPS & team engagement
- P&L delivery vs. budget
- Payroll & labour productivity
- RPRPRT – Right People, Right Place, Right Time
- Audit & compliance results (H&S, Food Safety, Retail Standards, Cash Management)
- Team retention & development progress.
General Duties & Key Accountabilities
Commercial Performance
· Deliver sales, margin and profit targets.
· Analyse weekly trading reports and implement action plans to improve performance.
· Manage stock availability, waste control and shrinkage.
· Optimise labour scheduling to balance service and cost efficiency.
· Drive promotional compliance and maximise seasonal opportunities.
2. Guest Experience· Champion excellent guest service standards across all departments.
· Monitor customer feedback and resolve escalated complaints promptly.
· Monitor customer feedback and resolve escalated complaints promptly.
· Ensure store presentation, cleanliness and merchandising meet brand standards.
· Lead by example on the shop floor during peak trading times.
People Leadership· Recruit, develop and retain high-performing teams.
· Conduct performance reviews, coaching sessions and succession planning.
· Build a positive, inclusive and motivated team culture.
· Manage absence, conduct and performance issues in line with company policy.
· Ensure effective communication across all levels of the store team.
. Operations & Compliance· Ensure compliance with health & safety, food safety and licensing regulations.
· Maintain accurate stock control and cash handling procedures.
· Conduct regular audits and implement corrective actions where required.
· Ensure security procedures minimise theft and loss.
Financial Control· Manage store budgets and control operating costs.
· Monitor payroll spend against agreed targets.
· Identify opportunities to improve efficiency and profitability.
· Proven leadership experience in retail management,
ideally within the hospitality or leisure sector
· Proven leadership experience in retail management,
ideally within the hospitality or leisure sector
· Strong commercial acumen and financial understanding.
· Experience managing large teams in a fast-paced environment.
· Knowledge of food safety and health & safety regulations.
· Strong problem-solving and decision-making skills.
About
Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Skills Required
- Proven leadership experience in retail management, ideally in hospitality or leisure sector
- Strong commercial acumen and financial understanding
- Experience managing large teams in a fast-paced environment
- Knowledge of food safety and health & safety regulations
- Strong problem-solving and decision-making skills
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The Company
What We Do
Butlin's is a prominent British holiday company established in 1936, renowned for providing family-focused seaside holidays and short breaks. Operating three major resorts in Minehead, Skegness, and Bognor Regis, the company offers a wide range of entertainment, activities, and accommodation options. With over 4,000 employees, Butlin's is dedicated to creating memorable experiences for millions of guests, maintaining its legacy as a leader in the UK staycation market.
