Summer Student - Client Experience

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Getting to Know the Opportunity:

Voya Investment Management is seeking a motivated and enthusiastic intern to join our Client Experience (CX) team. This internship offers a unique opportunity to gain hands-on experience in enhancing client engagement and improving the overall client experience. The intern will work on various projects and initiatives run by the CX team, learn about Continuous Improvement, and collaborate across different business units to identify opportunities for enhancing our clients' experience. Please Note: This position has been designated as a hybrid-office/home role. Details of your in-office schedule will be finalized with your manager.

The Contributions You'll Make:

· Assist in the execution of projects and initiatives led by the CX team. 

· Learn and apply Continuous Improvement methodologies to improve processes and client interactions. 

· Collaborate with various departments to identify and implement opportunities for enhancing the client experience. 

· Support the development and maintenance of client engagement strategies. 

· Participate in meetings and provide insights on client experience improvements. 

· Conduct research and analysis to support CX initiatives. 

· Assist in the creation of reports and presentations for internal and external stakeholders. 

· Other duties as assigned 

Preferred Knowledge & Experience: 

· Currently pursuing a degree in Business, Finance, Marketing, or a related field. 

· Passion for understanding client needs and for exploring challenges and opportunities from the client viewpoint. Strong interest in client experience and continuous improvement. 

· Excellent communication and interpersonal skills. 

· Ability to work independently and as part of a team. 

· Strong analytical and problem-solving skills. 

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). 

· Detail-oriented with strong organizational skills. 

 · Location: New York or Remote

#LI-MN1

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$20.00/hr USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.