The Role
Support Technical Support Engineers by diagnosing and troubleshooting customer infrastructure and environment issues. Apply OS, networking, server, and virtualization knowledge to validate configurations, assist with infrastructure and application problems for an enterprise SaaS platform, and collaborate to accelerate issue resolution while gaining hands-on support experience.
Summary Generated by Built In
Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try Incorta become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.
Customer Support Engineer Internship Opportunity at Incorta
We're seeking a technically curious, customer-focused, and detail-oriented Customer Support Intern with a background in System Administration and Networking to join our team.
YOU WILL GAIN
- Support Technical Support Engineers in investigating and troubleshooting customer-reported issues.
- Focus on diagnosing issues related to customers' infrastructure and environments.
- Apply knowledge of operating systems, networking, servers, virtualization, and system administration to identify environment-related problems.
- Validate customer configurations and assist in troubleshooting infrastructure and application issues affecting the enterprise SaaS platform.
- Collaborate with the Support team to accelerate issue resolution and improve customer outcomes.
- Gain hands-on experience supporting enterprise customers in a technical environment.
- Develop advanced troubleshooting, analytical, and customer communication skills.
- Learn how world-class Technical Support teams collaborate to resolve complex technical issues.
- Gain exposure to a modern, multi-technology enterprise SaaS platform and its support processes.
Details
- Duration: 1-2 months
- Start Date: August 2026
- Location: Onsite
- Compensation: Paid Internship
- Eligibility: 3rd and 4th-year students only are welcome to apply
We could tell you that we’re building something that truly optimizes the way business intelligence is done. We could also tell you that we’re backed by marquee VC's such as Google Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazine’s Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 Gartner® Magic Quadrant™ and the 2022 Gartner® Market Guide. All true, but the real reason you will want to come work for Incorta is that you’ll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in seconds...not days or weeks like the current solutions.
Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We could tell you that we’re building something that truly optimizes the way business intelligence is done. We could also tell you that we’re backed by marquee VC's such as Google Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazine’s Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 Gartner® Magic Quadrant™ and the 2022 Gartner® Market Guide. All true, but the real reason you will want to come work for Incorta is that you’ll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in seconds...not days or weeks like the current solutions.
Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- Background in System Administration and Networking
- Knowledge of operating systems, networking, servers, and virtualization
- Customer-focused and detail-oriented mindset
- Must be a 3rd or 4th-year student (eligibility)
- Onsite availability for the internship duration
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The Company
What We Do
Incorta is the data analytics company on a mission to help data-driven enterprises be more agile and competitive by resolving their most complex data analytics challenges. Incorta’s Direct Data Platform™ translates complex information from multiple sources into clear intelligence at unprecedented speed, while maintaining data integrity and fidelity.
