Summer Baseball Operations Internship - Hospitality

• Job Title: Baseball Operations Internship - Hospitality
• Entity: The Ripken Experience - Pigeon Forge
• Reports To: Senior Manager, Event and Hospitality Operations
• Pay rate: $10/hr.
• Location (City, State): Pigeon Forge, TN
• Anticipated Start Date: May 10, 2027
• End Date: August 18, 2027

Position Summary:

As a successful Hospitality Intern, you will be responsible for assisting with our state-of-the-art VIP suites during our summer week-long events at the Ripken Experience in Pigeon Forge, TN. This is a paid internship; we will work with your college/university for you to receive college credit towards your graduation.

Key Responsibilities:

• Work under the Senior Manager, Events and Hospitality Operations and Food and Beverage Manager assisting with VIP suite reservations during our Week-Long Experiences.

• Serve as on-site liaison for VIP suite reservations.

• Prepare, maintain, and organize VIP suite supplies.

• Perform all pre-game, in-game, and post-game duties associated to VIP suites (i.e., trash removal, suite monitoring, food & beverage needs, etc.).

• Manage operation of food and beverage cart throughout the week.

• Collaborate with the Business Operations Intern and Team Coordinators to ensure the completion of engravings of items submitted.

• Collaborate with Team Coordinators to effectively create playlists for teams who purchase Walk-Up Song Packages.

• Assist as needed with opening and closing procedures of the grill and concession stand.

• Assist guests with questions regarding activities and dining in the community.

• Ability to problem solve under pressure.

• Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service.

• Emulate a positive environment with peers and full-time staff.

• Execute basic cleaning duties which include but are not limited to sweeping, mopping, cleaning & stocking restrooms, cleaning windows and picking up trash.

• Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants.

• Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand.

Qualifications:

Required:

• College student seeking credit or recent college graduate seeking work experience

• Prior experience in a?customer service environment

• Outgoing and friendly personality, strong initiative, and high-energy

• Excellent communication skills

• Detail oriented

• Ability to multi-task, efficient time-management skills

• Commitment to work long hours, including weekends, depending on business needs

• Positive and effective leadership and customer service skills

• Ability to work in a team environment with a strong work ethic and positive team attitude

• Team player who can listen and learn

• Reliable transportation

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