Location:
4900 Tiedeman Road, Brooklyn OhioProgram Duration: MAY 26, 2027 – AUGUST 6, 2027
Key Wealth Management
Key Wealth Management “KWM” has a long history (over 150 years) of providing trust, custody, and investment management solutions to high-net-worth individuals, families, and institutional/non-profit clients with over $40 billion in assets.
The Key Wealth Management Client Support & Experience Internship is a 10.5-week, operations- and enablement-focused experience that places the intern behind the scenes of the advisor platform — building the workflows, tools, and coaching infrastructure that allow client-facing teams to deliver a consistent, premium Key Private Bank experience.
Essential Functions
- Map and streamline client-experience workflows across all Key Private Bank (KPB) business lines, identifying friction points where hand-offs between Advisors, Portfolio Managers, Trust Officers, and Planners can be simplified.
- Deliver analysis and insights on the consistency and effectiveness of KPB Client Support & Experience teams, with a specific emphasis on automating manual, repeatable processes (e.g., Power Automate flows, SharePoint form intake, templated advisor communications).
- Demonstrate a commitment to fostering a positive team experience by embedding directly with the Enablement Team and shadowing each team lead.
- Partner with Line of Business leaders (Advisory, Portfolio Management, Trust, Planning) to translate their coaching needs into a recurring cadence and measurable follow-through. Other duties and projects assigned Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.
- Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
- Engage in Key Corp Enterprise learning labs and networking events.
Education
- Pursuing a four-year degree or graduate level degree by May 2029 with focused coursework in, psychology, philosophy, communications, math, statistics, wealth management, finance, accounting, business, and/or economics (preferred)
Work Experience
- Demonstrated leadership and teamwork through past work experience and/or extracurricular activities. Outstanding academic achievement with a minimum 3.0 GPA.
Skills
- Time Management: ability to receive directions and manage line of business expectations by providing deliverables in a timely manner.
- Problem Solving: Capability to identify issues and develop effective solutions in a financial services context.
- Communication: Strong verbal and written communication skills for team collaboration.
- Presentation Skills: Ability to create and deliver presentations using tools like PowerPoint.
- Technical Proficiency: Proficiency in Microsoft Excel and PowerPoint for data analysis and reporting.
Physical Demands
- General Office: Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Driving/Travel
- Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
KeyBank’s Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].
COMPENSATION AND BENEFITS
Compensation and Benefits
This position is eligible to earn an hourly rate of $23 per hour. Compensation also includes a $2,000 Summer Internship Sign-on Bonus.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 10/17/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].
#LI-Hybrid
Skills Required
- Pursuing a four-year or graduate degree by May 2029 (relevant coursework preferred)
- Minimum 3.0 GPA
- Demonstrated leadership and teamwork through work experience or extracurriculars
- Proficiency in Microsoft Excel
- Proficiency in Microsoft PowerPoint and presentation skills
- Time management and problem-solving skills in a financial services context
- Strong verbal and written communication skills
- Ability to routinely operate a motor vehicle with a valid driver's license
- Familiarity or willingness to work on process automation (e.g., Power Automate, SharePoint)
KeyBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KeyBank and has not been reviewed or approved by KeyBank.
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Retirement Support — A dollar-for-dollar 401(k) match up to 7% of eligible pay is positioned as a standout element of the total rewards package. Additional financial programs like discounted stock purchase and banking discounts further strengthen perceived long-term value.
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Leave & Time Off Breadth — A pooled PTO bank with amounts that scale by level and tenure is described as a meaningful benefit and a retention lever. Paid parental leave is also included, adding to the breadth of time-off support.
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Wellbeing & Lifestyle Benefits — Wellness incentives tied to HSA contributions and company-sponsored health and wellbeing programs add tangible non-cash value. A Lifestyle Spending Account and counseling resources expand support beyond traditional medical coverage.
KeyBank Insights
What We Do
At KeyBank we’ve made a promise to our clients that they will always have a champion in us. To deliver on our promise, we’re committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day.
