Job Mission / Objective:
The Suite Manager is responsible for overseeing the operations of a banking suite, leading a team to deliver exceptional client experiences, drive allocated revenue growth targets of various business segments in the suite and ensure compliance with regulatory standards. This role involves development and execution of sales strategies collaborate with key internal stakeholders in the recruitment, training, supervision and overall suite staff and provide overall leadership to ensure achievement of bank’s objectives.
Reports to:
Matrix (Dual) Reporting structure to Head Commercial Coverage and Head Retail Banking
Department:
Retail and Commercial Banking
Staff Supervised:
Direct Reports:
5-10 staff
Indirect Reports:
1-5 staff
MAIN RESPONSIBILITIES
Client Relationship Management:
Develop and maintain strong relationships with high-value commercial clients, ensuring their banking needs are met with tailored solutions.
Oversee the client onboarding process, ensuring a seamless experience.
Monitor client satisfaction and implement improvements based on feedback
Team Leadership and Development
Lead, mentor, and manage the suite team to achieve performance targets.
Foster a culture of excellence, accountability, and continuous improvement.
Conduct regular performance reviews and provide coaching for professional growth
Revenue Growth and Business Development
Identify opportunities for cross-selling and up-selling banking products and services.
Develop and execute strategies to attract new clients and expand existing relationships.
Collaborate with marketing and product teams to promote offerings effectively.
Operational Excellence
Ensure efficient day-to-day operations within the suite, optimizing processes for better service delivery.
Implement best practices to enhance productivity and reduce operational risks.
Monitor key performance indicators to assess operational effectiveness
Compliance and Risk Management
Ensure adherence to all regulatory requirements and internal policies.
Identify potential risks and implement mitigation strategies.
Stay updated on changes in banking regulations and ensure suite compliance
Business Planning/ Decision Making
Provide reports and metrics to group, management and business to allow for informed decision making
Policies and Procedures
Keep abreast of industry trends and best practice to optimise service offering, ensure compliance and mitigate risk
Compliance with legislative requirements
Ensure risk related policies are implemented and adherence monitored
Identify and define policy/process improvement opportunities
Access Bank Policies and Procedures
Group Internal Audit Policies and Procedure manuals
People management
Coaching and mentoring Junior staff members
Leave management of direct reports
Performance management of direct reports
Active management of poor performers
Ensure measures are in place for business continuity
Requirements
Academic Requirements
FAIS RE 1
FAIS RE 5 competent
Bachelor’s degree in business, Finance, or a related field.
Postgraduate qualification is advantageous
Work Experience
Minimum of 5-8 years in commercial or business banking, with at least 3 years in a managerial role.
Proven track record in client relationship management and business development.
Strong understanding of banking products, services, and regulatory environment
Benefits
- Medical Aid
- Provident Fund
- Group Life Cover
- Income Disability Cover
- Funeral Cover
- Training & Development
All appointments will be made in line with Access Bank’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals living with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Employees who apply and do not hear from HR within 30 days of the closing date may assume that their application was not successful, and we thank you for applying
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What We Do
Access Bank Plc is a full service commercial Bank operating through a network of over 600 branches and service outlets located in major centres across Nigeria, Sub Saharan Africa and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 5 business segments: Institutional, Commercial, Retail Banking, Transaction Services and Financial Markets.
The Bank has over 800,000 shareholders including several Nigerian and International Institutional Investors and has enjoyed what is arguably Africa’s most successful banking growth trajectory in the last ten years ranking amongst Africa’s top 15 banks by total assets and capital.
As part of its continued growth strategy, Access Bank is focused on mainstreaming sustainable business practices into its operations. The Bank strives to deliver sustainable economic growth that is profitable, environmentally responsible and socially relevant.
