Subsidy Tuition Coordinator - Must live in VA

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide.

At KinderCare Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive.  

We have an exciting opportunity for a Subsidy Tuition Coordinator to join our team. This is a front line support role, directly accountable for coordinating activities for centers with child care assistance programs. In this role, you will ensure compliance with federal, state and local agencies and company policies and procedures. You will also provide exemplary customer service to field operations and government agencies.

Responsibilities:

• Align to company and subsidy tuition strategy, goals, and objectives; effectively adapt to change
• Acquire agency contracts and review all agency requirements
• Process and maintain authorizations; partner with centers and agencies to secure reimbursements
• Complete accounts receivable transfers and discounts; compile weekly details and update field operations
• Review attendance documents and complete billing process in accordance with agency guidelines
• Reconcile payments to accounts receivable, complete AR adjustments, address re-bill and/or refund opportunities
• Follow up on all account receivables and prepay balances until fully resolved
• Prepare and distribute reports, monitor for unusual items and resolve and/or raise issues as appropriate
• Audit and reconcile center financial records and complete appropriate adjustments
• Maintain and store subsidy records in accordance with agency guidelines and company policies and procedures
• Form effective relationships with internal and external partners, including field operations and child care agencies
• Maintain customer focus and participate in huddle calls and center director meetings
• Prepare audit documentation and report notifications of agency audits
• Demonstrate full ownership for assigned centers
• Perform all functions in a timely and accurate manner
• Other related duties as assigned

Qualifications:

• High School diploma required
• Bookkeeping, billing, and accounts receivable experience preferred
• 10-key proficiency
• Strong digital literacy covering financial systems and general office software, including MS Office (Word, Excel, PowerPoint) and email
• Highly engaged, with confirmed skills in customer service, professionalism, conflict resolution, and collaboration
• Professional verbal and written communication skills
• Effective personal organizational skills and skills in learning agility
• Work independently, Analytical and problem-solving skills
• Ability to meet deadlines in a timely manner by prioritizing work in multi-task environment
• Ability to work overtime hours as vital and withstand long periods of sitting and frequent use of computer and telephone
• Occasional overnight travel required, travel between alternate center and office locations on occasion

Our benefits meet you where you are. We’re here to help our employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care benefits.

- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
- … and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we’re matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you’ll help bring this mission to life by building community and delivering exceptional experiences. And if you’re anything like us, you’ll come for the work, and stay for the people. 

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.