Subscription Renewals Representative - Asia (Malaysia based)

Reposted 20 Hours Ago
Be an Early Applicant
Hiring Remotely in Malaysia
Remote
Mid level
Software
The Role
The role involves driving customer retention and growth through renewal sales, engaging customers, upselling, and collaborating with sales teams to enhance customer satisfaction while improving processes.
Summary Generated by Built In

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What to know:

  • Commvault does not conduct interviews by email or text.
  • We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at [email protected] 


About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

As a Subscription Renewals Sales Representative, you will play a pivotal role in driving customer retention and growth within a defined territory. Focused on achieving sales targets by renewing existing Commvault customers, you will lead efforts in the Land-Adopt-Expand-Renew journey to ensure continued success and value realization. This is an inside sales role that relies heavily on proactive customer engagement through telephone, video conferencing, and email communication. Your ability to build relationships, identify opportunities, and close sales independently will directly impact Commvault’s recurring revenue streams.


What You Will Be Doing:

  • Customer Engagement: Maintain consistent and meaningful communication with customers throughout the renewal sales cycle to reinforce value and satisfaction.

  • Renewal Scoping: Assess current and future customer environments, presenting multi-year subscription renewal options that align with their evolving needs.

  • Upsell and Cross-Sell: Identify and close additional opportunities during renewal discussions, ensuring that customers maximize their investment in Commvault solutions.

  • Collaboration: Partner closely with Field Sales Account Executives, Customer Success Managers (CSMs), Partners, and Distributors to align strategies and deliver seamless customer experiences.

  • Conflict Resolution: Navigate challenging situations with professionalism, creating actionable paths to resolution while securing stakeholder buy-in.

  • Process Improvement: Actively contribute to the development of new processes, embracing innovation within a results-driven framework.

  • Follow-Through: Execute all follow-up actions from meetings to ensure customer satisfaction and successful deal closure.


What You Need to Be Ready:

  • A minimum of 4 years’ experience in renewal sales or inside sales.

  • An energetic, self-starting mindset with a consultative sales approach.

  • Renewal experience working with SaaS /software customers

  • A proven ability to drive high transaction volumes and increase sales revenue.

  • Exceptional verbal and written communication skills to engage customers effectively.

  • A results-driven attitude with strong analytical and negotiation skills.

  • Comfortable working in a collaborative, team-oriented environment.

  • Demonstrated ability to manage territories, ensuring accurate forecasting and deal execution.

  • Experience with Salesforce (SFDC) is highly preferred.

  • Professional fluency in English (written and spoken); Malay, Mandarin, Cantonese, or Bahasa desirable.


#LI-AL1

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].


Commvault's Privacy Policy


Skills Required

  • Minimum 4 years experience in renewal sales or inside sales
  • Experience with SaaS/software customers
  • Professional fluency in English; Malay, Mandarin, Cantonese, or Bahasa desirable
  • Exceptional verbal and written communication skills
  • Experience with Salesforce (SFDC)

Commvault Systems, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commvault Systems, Inc. and has not been reviewed or approved by Commvault Systems, Inc..

  • Healthcare Strength Medical coverage offers multiple plan choices alongside mental-health resources, fertility support, and wellness tools. Preventive care, specialized condition support, and comprehensive dental and vision options round out the package.
  • Parental & Family Support Paid parental leave, adoption/surrogacy reimbursement, and family-care services such as Bright Horizons and Maven support a range of caregiving and family-building needs. Backup care, tutoring, and related resources extend support beyond core health benefits.
  • Equity Value & Accessibility An employee stock purchase plan with a discount and lookback is positioned as a meaningful component of total rewards. Equity participation is highlighted alongside cash compensation to enhance overall value.

Commvault Systems, Inc. Insights

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The Company
HQ: Tinton Falls, NJ
3,464 Employees
Year Founded: 1996

What We Do

Commvault's data protection and information management solutions provide mid- and enterprise-level organizations worldwide with a significantly better way to get value from their data Commvault can help companies protect, access and use all of their data, anywhere and anytime, turning data into a powerful strategic asset.

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