Salary Range:
$63,500 - $90,000
The Subrogation Team Manager - Arbitration is responsible for leading a team of Arbitration Specialists by developing, motivating, mentoring, guiding, and supporting the team's activities to ensure a quality work product, client satisfaction and exceptional recovery results. *This is a remote work opportunity.*
RESPONSIBILITIES
- Supervisory responsibilities include overseeing a team of Specialists, preparation of scorecards, work inventory audits, enforcement of department/company policies on attendance, disciplinary procedures, hiring, recognition, as well as the advanced training and skill development of Specialists (includes annual performance appraisal process).
- Handles escalated calls/situations, promptly responds to inquiries from staff to ensure maximum departmental performance and client satisfaction.
- Mentor team of specialists, answering daily emails and questions from the floor.
REQUIREMENTS
- Five years of relevant Subrogation and/or Insurance experience is required.
- Ability to motivate and drive maximum department collections and develop new and improved techniques to ensure achievement of Afni and client goals.
- Excellent verbal, written and organizational skills are required.
PREFERRED
- Auto insurance experience strongly preferred.
- Arbitration experience preferred.
- Previous supervisory experience strongly preferred.
- Working experience with Arbitration Forums products E-Subro Hub, Total Recovery Solution (TRS) is preferred.
- Associate degree preferred.
- Adjuster license preferred.
- Proficiency with Microsoft office applications and windows systems are preferred.
REQUIREMENTS
- Five years of relevant Subrogation and/or Insurance experience is required.
- Ability to motivate and drive maximum department collections and develop new and improved techniques to ensure achievement of Afni and client goals.
- Excellent verbal, written and organizational skills are required.
Skills Required
- Five years of relevant Subrogation and/or Insurance experience
- Experience with Arbitration Forums products E-Subro Hub, Total Recovery Solution (TRS)
- Associate degree
- Adjuster license
- Previous supervisory experience
- Excellent verbal, written and organizational skills
- Proficiency with Microsoft office applications and windows systems
Afni, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Afni, Inc. and has not been reviewed or approved by Afni, Inc..
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Strong & Reliable Incentives — Incentive programs (performance-based and referral) are available in many roles and can add to earnings when targets are met. The pay-and-bonus structure is described as a positive aspect in certain positions.
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Leave & Time Off Breadth — Paid time off for holidays and vacations is part of the package. Training periods also include additional holiday time, indicating a defined time-off offering.
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Wellbeing & Lifestyle Benefits — Tuition reimbursement up to $5,250, a casual “Dress for Your Day” policy, and on-site events provide added non-cash value. Full-time schedules and referral rewards are also positioned as perks.
Afni, Inc. Insights
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
