The Subrogation Specialist is primarily responsible for supporting the Specialist II III's with their daily work load, including set-up of the new business files, handling mail / releases and making phone calls. Will work/handle the mail within the email request folders.
- Respond promptly and professionally to client, insured, and carrier requests and to other incoming calls.
- Review files using a diary system in order to handle correspondence.
- Send out demands to the OIC
- Process mail and all releases
- Complete all claim forms on claims against Rental agencies and City/State/Municipality
- Make follow up/status calls to the agents as necessary.
- Ensure all files that are worked in E Subro Hub are closed within that system once closed in the Afni system.
- Assist all teams as needed on a daily basis.
- Review files for adequacy of investigation and measure of damages prior to sending to National Attorney network for handling.
- Act as a liaison between the client and attorneys.
- Utilize available resources and maintain a basic understanding of applicable laws in each state.
- Review and process legal expenses and recommend payment or make appropriate adjustments.
- High school diploma or GED
- One to three years of proven subrogation or claims experience that includes substantial exposure to carrier to carrier claims is preferred
- Ability to type 30 WPM with 85% accuracy
- Previous experience using Microsoft Office products
- Ability to work independently and interact well within a team environment
- Strong analyzing techniques
- Excellent organizational and time-management skills
- Demonstrated ability to multi-task with attention to detail
- Responds to internal and external requests in a timely manner and work to deliver quality service
- Communicates clearly and logically using appropriate written and oral techniques.
- Seeks clarification for unclear or missing information
- Consistently demonstrates accuracy and attention to detail
- Demonstrated reasoning and problem solving abilities
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What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers.
In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
