Subrogation Recovery Specialist

About the Role

As a Subrogation Recovery Specialist, you will manage a large portfolio of subrogation and reimbursement cases and negotiate directly with liability insurance adjusters to secure accurate and timely recoveries for our clients.

You’ll use your training, critical thinking, and negotiation skills to move matters forward, gather information from insurers, identify opportunities, and negotiate resolutions that reflect the true financial interests of our clients.

This role is ideal for someone who is organized, confident, and enjoys both problem-solving and negotiation. You’ll have daily opportunities to influence outcomes, build rapport with adjusters, and play a key role in the recoveries we deliver. Every case you move forward and every settlement you negotiate ensures that our clients receive the correct reimbursement for injury-related medical costs and that cases are resolved fairly, professionally, and efficiently. This contributes directly to achieving our client satisfaction and retention goals.

Responsibilities:

• Manage a large portfolio of subrogation or lien reimbursement cases
• Develop case strategies that support strong financial outcomes and timely resolution
• Obtain and review documentation from insurers to verify case facts and payment responsibility
• Negotiate directly with insurance adjusters to reach fair and accurate settlements
• Keep cases moving by following up consistently, anticipating next steps, and removing barriers
• Answer inbound calls and emails related to case inquiries, documentation, and lien requests
• Build strong relationships with adjusters, claim representatives, and other external parties by responding promptly and professionally
• Send lien update notices, confirm receipt of liens, and follow-up on missing or pending information
• Maintain clear, well-documented communication and case notes in our systems
• Ensure that funds are received in a timely manner
• Collaborate with internal teams when cases need escalation, clarification, or additional support

Qualifications:

• Associate degree required; Bachelor’s degree preferred, or equivalent industry experience (3+ years)
• Experience in subrogation, personal injury, insurance claims, workers’ compensation, revenue cycle, coordination of benefits, or another claims-driven field
• Ability to manage high-volume case work with accuracy and composure
• Strong negotiation skills with the confidence to advocate for correct financial outcomes
• Clear written and verbal communication skills, especially in professional phone and email exchanges
• Ability to multitask and stay organized while handling varied tasks throughout the day
• A proactive, problem-solving mindset, you ask good questions, follow through, and keep cases moving
• Motivated, detail-oriented, flexible, and comfortable working independently

Who is Intellivo?

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With a 25-year history of excellence, Intellivo proudly serves more than 200 of the country’s largest health plans. 

Why work for Intellivo?

Imagine a place where your talent is treasured, and excellence is rewarded. Now imagine a collaborative culture where every voice is valued. We are a team united by solving some of the most complex challenges on the financial side of healthcare.

• Amazing Team Members – Intellivators!
• Medical Insurance
• Dental & Vision Insurance
• Industry leading health & wellness benefits
• 401(K) retirement plan
• Competitive Paid Time Off
• And More!

*Benefit Recovery Group has been renamed Intellivo.