The Subrogation Representative is responsible for analyzing and conducting investigation of all assigned files for recovery and resolution of subrogation claims utilizing effective negotiation skills of liability and damage disputes.
Hours: Monday to Friday 8:15AM- 4:30PM (Hours can vary depending on start time). This position requires you to work out of our West Trenton, NJ office. This role is hybrid working 3 days in office and 2 days from home once training is completed.
Salary: The level and salary is commensurate with direct experience and credentials.
Level I - $51,120 - $59,331 annually based on experience
Level II - $58,737 - $74,031 annually based on experience
Essential Duties and Responsibilities:
- Receive and process subrogation claims, seeking recoveries from adverse parties and/or their insurance carriers.
- Thoroughly review, evaluate and investigate subrogation claims to obtain necessary information for prompt resolution.
- Negotiate subrogation claims and resolve liability and/or damage disputes for successful recoveries. Efficiently credit recovery checks and issue deductible payments to our insured.
- Professionally respond and communicate on all subrogation related issues.
- Provide excellent customer service to our policyholders.
- Claims are settled and negotiated based on company guidelines and applicable state negligence laws.
- Comply with department procedures and metrics.
Required Qualifications:
- Bachelor’s degree or customer service experience in a professional setting is required.
- Excellent verbal and communication skills
- Requires strong oral and written communication skills
- Technical aptitude, including working knowledge with Microsoft Office
- Ability to work in a fast-paced, high volume environment
- Must be detail oriented, organized and possess strong time management skills
- Multi-tasking, problem-solving and strong decision-making skills.
- Ability to think critically, use resources and seek answers
- Ability to work remotely with excellent time management, self-discipline, and organizational skills
Preferred Qualifications:
- License to adjust claims in Texas or Connecticut is a plus
- Knowledge of Claims or Personal Lines are a plus
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $51,121-$59,332Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Skills Required
- Bachelor's degree or customer service experience in a professional setting
- Excellent verbal and written communication skills
- Technical aptitude, including working knowledge with Microsoft Office
- Ability to work in a fast-paced, high volume environment
- Detail oriented, organized, strong time management skills
- Multi-tasking, problem-solving and strong decision-making skills
- Ability to think critically, use resources and seek answers
- Ability to work remotely with excellent time management, self-discipline, and organizational skills
- License to adjust claims in Texas or Connecticut
- Knowledge of Claims or Personal Lines
NJM Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NJM Insurance Group and has not been reviewed or approved by NJM Insurance Group.
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Retirement Support — Retirement benefits include a 401(k) match with additional company contributions, materially boosting total compensation. This component is presented as a core element of the total rewards offering.
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Healthcare Strength — Health coverage offers multiple medical plan options plus dental and vision, complemented by company-paid basic life insurance and disability protection. Wellness resources and assistance programs further support overall health needs.
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Leave & Time Off Breadth — Time off includes a first-year PTO allotment paired with paid/floating holidays and state-based paid sick leave. Paid parental leave references and adoption assistance indicate breadth for various family situations.
NJM Insurance Group Insights
What We Do
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers. - 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023) - 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers* - 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies - 2021 American Heart Association Gold Level Workplace Health Achievement - 2020 American Heart Association Silver Level Workplace Health Achievement - 2019 Forbes Best Mid-size Employers in the country *J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
