Base pay starts at $14 per hour.
Afni is hiring an Subro Support Representative I who will provide operational support to the Subrogation Department and its clients and on behalf of consumers. Representatives will be responsible for processing information according to laws, regulations, and client guidelines resulting in appropriate actions on behalf of consumers and accurate information being provided to clients and other departments.
- Process inbound correspondence by scanning, indexing, and taking appropriate action
- Data entry of new file placements
- Processing new or updated claims, releases, or notices
- Provide transcription services for specified clients
- Perform mailroom functions
- Document accounts appropriately
- All functions require knowledge and understanding of Afni and client guidelines, good decision making, and good judgment.
- Contact insurance companies to confirm coverage and set up new claims. (Subro)
- Understand and utilize all Afni and client software and computer equipment to accurately and efficiently track and record all activity related to customer/client functions. Software includes, but is not limited to, Microsoft Office, Intelec, SCP, Filenet, NuVue, and division-specific applications.
- Respond to internal collector or coach requests.
We have remote opportunities to work with us in the following states:
- Alabama
- Arizona
- Florida
- Georgia
- Kentucky
- North Carolina
- South Carolina
- Texas
- High School diploma or GED and 6-12 months of general industry knowledge.
- Proficiency with Microsoft Office
- Demonstrated strong verbal and written communication skills
- Demonstrated ability to multi-task with attention to detail
- Demonstrated reasoning and problem solving abilities.
- Strong organizational, interpersonal and time management skills.
- Seeks clarification for unclear or missing information.
- Responds to internal and external requests in a timely manner and works to deliver quality service.
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What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers.
In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
