About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
As a Trainer, you'll be responsible for developing and delivering engaging training content to enhance team skills and performance. You'll work closely with team members to identify knowledge gaps, create customized learning experiences, and ensure continuous improvement. Your role will involve monitoring progress, providing feedback, and fostering a positive learning environment that encourages growth and development.
Responsibilities:
- Design, develop, and implement comprehensive training content
- Deliver engaging training sessions through a variety of formats, including in-person workshops, webinars, and e-learning platforms
- Act as the go-to expert on all things related to the project— features, policies and compliance
- Monitor customer interactions to ensure quality, accuracy, and adherence to tone, process, and regulatory standards
- Identify gaps in workflows and collaborate with operations, QA, and training teams to streamline support processes and enhance CX
- Handle advanced or escalated cases that require deep product knowledge or special handling
- Work closely with product managers, compliance teams, and IT to relay feedback from customers and push for feature fixes or improvements
- Provide targeted coaching and side-by-side support to agents to improve accuracy and customer interaction quality
- Stay informed of emerging trends, technologies, and best practices
- Proficiency in German and English
- Solid knowledge of MS Office Suite
- Prior experience in designing and delivering training programs is a strong advantage
- Strong organizational and time management skills with attention to detail
- Ability to engage and effectively communicate with diverse audiences
- Familiarity with e-learning platforms or digital tools for training is a plus
- Analytical mindset with the ability to assess training needs and evaluate program effectiveness
- Additional health and life insurance coverage
- Generous annual leave
- Food vouchers and paid breaks
- Competitive salary and clear career progression
- World-class on-the-job training
- Perfomrance Based Bonus
All your information will be kept confidential according to EEO guidelines.
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
