Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Subject Matter Expert (SME). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job DescriptionEmpower the Work: Create, and facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.
Impact the bottom line: Monitoring Associates and providing real-time feedback.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Take the lead: Mediating interpersonal conflicts. Motivating and inspiring team members. Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
QualificationsOur most successful candidates will have:
- Experience and first-hand knowledge supporting online gaming, online betting/casino environment as a customer service line of business.
- Excellent Data Mining skills.
- Excellent working knowledge of Microsoft Office applications, particularly Excel, PowerPoint, Word, and Outlook.
- Strong English verbal and written communication skills, with the ability to clearly explain complex concepts and provide guidance to others.
- Strong analytical, problem-solving, and decision-making skills, with the ability to identify issues and recommend effective solutions.
- Demonstrated ability to coach, mentor, and support team members while serving as a subject matter expert.
- Ability to work effectively in a fast-paced, target-driven environment and adapt to changing business and client requirements.
- Willingness and ability to work on shifting or graveyard schedules.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Experience and first-hand knowledge supporting online gaming, online betting, or online casino customer service operations
- Excellent data-mining skills
- Working knowledge of Microsoft Office, including Excel, PowerPoint, Word, and Outlook
- Strong English verbal and written communication skills
- Strong analytical, problem-solving, and decision-making skills
- Ability to coach, mentor, and support team members as a subject matter expert
- Ability to work in a fast-paced, target-driven environment and adapt to changing requirements
- Willingness and ability to work shifting or graveyard schedules
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
