Job Eligibility:
- >=7 years' experience of IT or related domain.
- Excellent written and verbal communication skills.
- Strong interpersonal skills such as communication skills, and active listening.
- Education: Graduate (Any stream) preferably in computer science or related field.
Job Responsibilities:
- Advanced troubleshooting knowledge on Windows no-boot and BSODs.
- Advance knowledge of windows performance-related issues.
- Able to handle windows VSS writer issues.
- Hands-on experience on Active Directory Servers.
- Able to read event logs and purpose a solutions
- Knowledge of windows RAID, Failover Clustering.
- Understanding of Virtualization.
- Basic understanding of VMware/Hyper V/Azure
Must Have:
- Proven experience of 7 years in a combined customer service handling or Managed Services role and at least 3+ years of relevant experience in required technology.
- Excellent knowledge on troubleshooting and hands on in Windows Patching.
- Good academic background with a degree or equivalent qualification in Information Technology, Computing or relevant course an advantage.
- Experience of providing structured feedback and coaching others.
- High standard of communication both written and verbal, must have prior experience with servicing and communicating with onshore Clients
- Capable of managing own workload with minimal supervision to tight deadlines
- Able to deal with challenging client and staffing issues in a professional and supportive manner and to see these through to resolution.
- Keen to offer ideas and solutions to develop the Managed Services function.
Top Skills
What We Do
Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.
We offer MSP staffing, outsourced NOC, RMM virtual admin, Helpdesk, and Professional Services—all the talent you need to scale your business, improve profitability and succeed.
◆ If you need dedicated staffing—technical or business admin—we have your back.
◆ Have you decided that providing NOC or helpdesk isn’t the best use of your tech talent? Let us save the day.
◆ Is your RMM tool driving you crazy? We can totally fix that.
Why Work With ITBD?
For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values. We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.
When we say “Built for an MSP, by an MSP,” we are talking about having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.
Need more reasons?
◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfec for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp
