About this opportunity:
We are now looking for Students who would love to start their professional experience in Telecom at the department of Customers Support, in this role you'll learn how you should provide technical service, troubleshoot and resolve problems to stabilize and optimize customer networks. You will learn how to configure & integrate different nodes and solutions in new and live customer networks.
During the shadowing with the Support Engineers you will typically interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
The technical development is fast and we want you to always look for keeping your competence and skills up to date! Working as a Student with the support department will require a basic knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will collaborate & communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
What you will do:- Own and manage Customer Service Requests, from contract validation to issue resolution.- Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working.- Investigate, analyze, report, and propose solutions for product security related matters as per contract.- Build and maintain strong customer relationships through direct communications and participation in OMNI chats.- Contribute to emergency situations, facilitating quick restoration of customer networks.- Plan and ensure contracted software implementation in customer networks for optimal performance.- Drive add-on-sales, assisting account teams to expand business with their customers.- Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.
The skills you bring:
- Engineering students planning to graduate by December 2026 (Communications and Electronics, Telecommunications, Telematics, or similar)
- Excellent English level and communication skills
- Understanding of networking concepts
- IP knowledge (protocols, routing, switching)
- Linux Basic Knowledge
- Cloud basic knowledge (Openstack/Kubernetes)
- Leading projects at University is a plus
- Programming skills, scripting, Python knowledge is a plus
- Availability for part-time work (preferably mornings)
- Hybrid work model (2-3 times per week at the office)
- Planned start date: March 2026
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 777169
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What the Team is Saying
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
