About this opportunity:
Join Ericsson as a Support Engineer (Entry-Level) - an excellent opportunity for final-year university students ready to launch a technical career in telecommunications and customer support. You will work with product and network data, help stabilize customer environments, and learn to manage operational and technical issues for dedicated customers or domains. This role is ideal for proactive problem-solvers who follow processes and SLAs and enjoy working in collaborative, fast-moving teams.
What you will do:
- Own and manage Customer Service Requests (CSRs) from contract validation through to resolution, working with mentors and senior engineers as needed.
- Follow agreed ways of working and comply with CS delivery standards and SLAs.
- Investigate, analyze, report, and propose solutions for product and network issues, including security-related matters when required.
- Communicate clearly with customers and internal teams; participate in OMNI chats and status updates.
- Contribute to incident response and recovery efforts to help restore customer services quickly.
- Assist in planning and verifying contracted software implementations and updates in customer environments.
- Support account teams by identifying opportunities for add-on services and contributing to technical proposals.
- Maintain and update knowledgebase content following the Structured Knowledge Management Process and recommend improvements.
The skills you bring:
- Final-year university student (Bachelor's) in Computer Science, Telecommunications, Electronics, Information Systems, or a related field.
- Fluent English (written and spoken).
- Strong problem-solving mindset and eagerness to learn troubleshooting methodologies.
- Basic Linux skills and willingness to develop quickly.
- Foundational networking knowledge (TCP/IP, routing, switching).
- Good collaboration and communication skills; comfortable working with cross-functional teams and customers.
- Interest in automation, data-driven troubleshooting, and continuous improvement.
What you will gain:
- Hands-on experience supporting real customer networks and products with mentorship from experienced engineers.
- Training in Ericsson tools, SLAs, incident management, and structured knowledge processes.
- Exposure to career paths in operations, network engineering, and technical account management.
- Opportunity to work on automation and optimization initiatives that impact customer performance.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 777170
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What the Team is Saying
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
