Student Success Advisor

At 2U, we are pioneering the future of digital education by collaborating with top-tier universities worldwide. Our Student Success Team is at the heart of this mission, bridging the gap between ambitious students and their academic achievements. As a Student Success Advisor, you are not just supporting students; you are guiding them through their transformative educational journey. You have the unique opportunity to influence and enhance their experience, contributing significantly to their personal and professional growth.

In this role, you will be instrumental in helping students navigate their academic path, providing them with the tools and support they need to succeed. Your efforts will not only aid in their current academic pursuits but will also lay the groundwork for their future as leaders, innovators, and change-makers in their respective fields. Join us as a Student Success Advisor and play a pivotal role in shaping the educational experiences that define the leaders of tomorrow.

:

As a Student Success Advisor, you will play a pivotal role in shaping the educational journey and success of our students. This vital position involves managing student retention, ensuring successful graduation, and serving as the primary point of contact for students enrolled in our degree programs. Operating within UK working hours, this role demands a commitment to providing world-class service to our students, graduates, and faculty.

• A minimum of a bachelor’s degree is mandatory
• 5+ years of experience in service-oriented, customer support, or related field (Prior experience in Edtech or collegiate/university environment is highly advantageous)
• Familiarity with online learning technology preferred
• Proven track record of performance in a metrics-driven setting
• Exceptional command over verbal and written English
• Proficiency in computing and CRM tools

• Exceptional analytical and interpersonal skills
• Proven ability to meet and exceed quantitative targets
• Mastery over task prioritization and multitasking in high-stakes scenarios
• Innate problem-solving abilities to tackle challenges creatively
• Robust retention and follow-up strategies
• Willingness to adapt to different time zones to engage an international clientele
• Comfort in a fast-paced, entrepreneurial setting
• Unwavering enthusiasm and a relentless 'will-do' attitude

• The role demands adherence to UK business hours, with occasional requirements for weekend engagement based on business needs
• This is a high-octane, result-driven environment; your adaptability and resilience will be key
• Autonomy is a given; proactive problem-solving and upward management are expected
• Teamwork is critical to achieving success in this role. You will need to establish strong relationships with peers and leaders in cross-departmental teams
• The landscape is dynamic; your agility in adapting to changing scenarios will be invaluable
• You will be required to have uncapped, reliable internet connectivity or reliable transport to get to the office

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include: 

• 2 complimentary Getsmarter short courses per year
• Subsidized medical aid with Discovery Health Medical Scheme
• 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: [email protected]. 

For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.

edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

Learn more at https://2u.com/careers/
#NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.