Join Our Mission at Sensi.AI
At Sensi.AI, we are dedicated to creating a world where every older adult receives the care they truly deserve. Guided by compassion and driven by innovation, we aim to redefine the future of caregiving. If you’re passionate about making a meaningful impact, join us in advancing Sensi.AI’s virtual assessment tool. This cutting-edge technology monitors seniors' health in their homes 24/7, delivering emergency alerts, actionable insights, and predictive analysis to enable proactive and effective care.
Here, you’ll discover exciting opportunities for professional growth, make a direct and meaningful impact on our products and company, and contribute to a mission that truly matters.
About the Role
Are you passionate about helping others and making a direct impact in seniors’ lives? We’re seeking a Project Coordinator to ensure our clients receive the highest level of care and attention throughout their assessment journey. You’ll play a critical role in bridging the gap between our automated system and the clients we serve.
This is an in-office role based in Austin, TX.
Key Responsibilities
- Collaborate with internal teams (Product, GTM, Operations) to drive process improvement and maintain a high standard of customer care.
- Bring a tech-savvy mindset to identify, troubleshoot, and resolve issues efficiently, supporting both operational and technical aspects of the role.
- Hands on review of calls between clients and our virtual assistant to identify issues or missed opportunities for scheduling assessments.
- Interface directly with clients via phone in a friendly and professional manner to clarify next steps and ensure their assessment is scheduled.
- Provide clear, compassionate support to seniors, helping them feel comfortable and valued throughout the process.
- Accurately document call outcomes and feedback for continuous process improvement.
- Patient, empathetic, and able to build rapport quickly over the phone.
- Strong attention to detail and ability to accurately document interactions.
- Ability to work independently and manage a flexible, on-demand schedule.
- Previous experience in customer support, healthcare, or working with seniors is a plus.
- Tech-savvy, comfortable with learning new tech and tools.
Top Skills
What We Do
Sensi.AI is the most trusted 24/7 Care Copilot, using audio technology with the highest level of precision. Sensi’s care intelligence technology drives significant growth and efficiency for home care businesses by providing a 360-degree understanding of a senior’s physical, emotional, and cognitive needs
