Student Experience Associate

This role will be responsible for student and course operations and seek to find process efficiencies on campus. You’ll be responsible for driving a positive learning experience for all incoming students, and streamlining all student on-boarding processes.

• Building and managing Student Experience strategy and acting as the SE representative for your campus.
• Owning and iterating upon current student onboarding (welcome email, course trackers,Slack, Github Enterprise, etc).
• Collect student data pre-course and share results with the Instructor Management team.
• Cultivate meaningful, honest relationships with each cohort or program.
• Develop a deep understanding of all GA Education Product lines.
• Help facilitate student orientation, including scheduling and sending event reminders.
• Offboard students by sending certificates of completion to graduated students.
• Observe instruction and provide coaching to students, address issues and support continuous growth of classroom culture.
• Support with instructor hiring, and management-related processes.

• At least 2 years of work experience in a customer service role.
• Highly organized.
• Great written and verbal communication skills.
• Tech and system savvy; familiar with Google Suite.
• Strong interpersonal skills for handling difficult conversations.
• Fluency in English & Arabic.
• Bonus: Community building! We're looking for someone who can plan an event and keep our diverse community engaged.
  

• Customer focus.
• Drive for results.
• Planning.
• Problem solving.
• Data driven.
• Conflict resolution and negotiation.