The Role
Manage and resource a Streetworks administration team, ensuring operational coverage, compliance with streetworks legislation, and delivery against contractual KPIs and SLAs. Investigate and reject charges appropriately, communicate with clients and stakeholders, mentor team members, and identify process improvements. The role requires knowledge of the New Road and Street Works Act, Highway Permit Schemes, and Street Manager.
Summary Generated by Built In
As a Streetworks Manager, you will manage a team of Streetworks administrators who are responsible for the analysis of Streetworks charges and liaising with our client in accordance with Streetworks legislation. The TMA department are an integral section within the larger department and are a huge support function that works to protect the business from accepting liability for charges that we are not responsible for.
This is a 12 month fixed term contract role
This is a 12 month fixed term contract role
Key Responsibilities
- Manage and efficiently resource the team, including weekend requirements, ensuring the office operation has adequate coverage, aligning to the field operation.
- Knowledge of the New Road and Street Works Act and Highway Permit Schemes is essential as well as experience of using Street Manager.
- Excellent communication and organisational skills to effectively lead a team and deal with queries.
- Ensure compliance is maintained in line with contractual KPIs.
- Ensure feedback is returned to client within agreed SLA’s
- Ensure investigations carried out into charges are thorough and any rejections are in line with legislation
- Feed areas for improvement into other teams within the department
- Manage internal and external stakeholders
Skills, Knowledge & Expertise
- Experience of running and mentoring a team.
- Ability to prioritise workload, multi-task and work under tight time pressures.
- Excellent communication skills.
- High attention to detail.
- Knowledge of New Road and Street Works Act and Highway Permit Schemes is essential.
- Experience of Street Manager is essential.
Job Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie-policy.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie-policy.
About
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Skills Required
- Experience running and mentoring a team
- Knowledge of the New Road and Street Works Act
- Knowledge of Highway Permit Schemes
- Experience using Street Manager
- Excellent communication and organizational skills
- Ability to prioritize workload, multitask, and work under tight time pressures
- High attention to detail
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The Company
What We Do
Network Plus is a leading utility and infrastructure service provider operating across the UK. They design, build, and maintain essential infrastructure assets in sectors such as water, wastewater, gas, power, telecoms, and transport, keeping communities connected and businesses running.
