Strategy Lead, Global Records & Information Management CoE

Global Operations Risk and Control Team supports the management of operational risk by embedding robust risk culture through talent, metrics, and data across the operations function globally. We are a team of highly effective problem solvers in strategy, operations, and risk management.

We are searching for a dynamic, self-driven leader who thrives in ambiguity and is passionate about solving complex, high impact challenges through data and cutting-edge technology. As the Global Records & Information Management Strategy Lead, you will play a pivotal role in shaping the enterprise approach to records management, driving compliance, and safeguarding important business records together with the business.

Position Responsibilities:

• Develop and execute enterprise RIM strategies leveraging data, analytics, and AI to ensure global regulatory compliance.

• Lead large‑scale, enterprise‑wide records management implementations across key repositories such as SharePoint.

• Partner with global stakeholders across operations, technology, legal, compliance, and risk to advance RIM policy compliance, training, and awareness.

• Oversee RIM governance through committees and working groups, ensuring progress against milestones and effective risk monitoring.

• Produce and analyze metrics and reports; maintain the Global Record Retention Schedule in alignment with evolving regulations.

• Drive change management and communications initiatives that strengthen RIM accountability, stakeholder engagement, and a culture of compliance and innovation.          

Required Qualifications:

• Minimum 5 years of experience in risk and control, compliance, audit and/or records management within financial services.

• Degree in records/Information management/computer science/data analysis or library science or related field preferred.

• Professional certifications in risk management, auditing, compliance or RIM are advantageous.

• Experience in managing large-scale archival and destruction projects.

• Familiarity with global insurance operations and regulatory environments.

• An understanding of Manulife lines of business, various global functions and organizational framework.

• Proven ability to work in a global, matrixed organization.

• Familiarity with MS 365 suite of tools including Purview, Power BI, Power Platform. Purview and Office.

• Familiarity with records management software and systems, such as SharePoint, Alfresco, Confluence or similar applications.

Preferred Qualification:

• Strategic thinker with experience in financial services, operations strategy, and risk management.

• Strong leadership, project management, and cross‑functional collaboration skills, with the ability to manage multiple priorities in fast‑paced environments.

• Proven analytical and problem‑solving capabilities, including interpreting complex data to drive informed decisions.

• Adaptable and innovative, with enthusiasm for emerging technologies such as data analytics and AI.

• Highly organized, detail‑oriented, and committed to compliance, integrity, and operational excellence.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll acknowledge and back you in a flexible setting where well-being and inclusion mean more than just words.

• As part of our distributed team, we’ll support you in crafting the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.