Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.
The kind of people we look for:
- Versatile people who thrive on variety and challenge
- Excited about working in a fast-paced environment.
- Innate problem solvers who want to grow in a flexible, collaborative culture.
- Takes initiative, pushes boundaries, motivated to innovate.
- Individuals with a growth mindset who want to use their learning and relationship-building skills.
- Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.
Position Summary:
The Strategy Business Partner (SBP) is a key member of the technology leadership team, responsible for shaping and driving the company’s long-term strategic vision. This role leads enterprise-wide strategic planning, identifies growth opportunities, and ensures alignment between corporate goals and operational execution. The SBP partners closely with business unit leaders, finance, product, and operations to translate strategy into actionable initiatives that deliver measurable impact. This role will ensure cross-functional alignment between the business needs and the type of work (technology, people, process) needed to achieve them.
This is a Remote/Work from Home position reporting to the Sr. Director of Strategy Execution.
What you will do:
- Lead the development, communication, and execution of the company’s strategic plans for defined business areas, translating goals into actionable initiatives with measurable outcomes.
- Define and prioritize strategy roadmaps and portfolios based on business outcomes, resource capacity, budget constraints, and enterprise priorities.
- Oversee enterprise-wide implementation initiatives, considering cross-functional alignment and leveraging capabilities for comprehensive execution.
- Identify project work based on resource skills, capacity, budget constraints, and business value.
- Actively manage expectations with stakeholders when they receive business outcomes and value from each strategy.
- Drive strategy KPIs to monitor performance and outcomes of the solutions related to the strategy.
- Manage financial planning, budgeting, and capital allocation for strategic initiatives, including monthly executive updates on progress, risks, and financial variances.
- Communicate monthly to the executive team, updates to the strategy, including activity completed, where are we heading, what are the roadblocks, risks and path to move forward, financial explanation on variances from budget, forecast and actuals.
- Drive executive-level reporting, board presentations, and strategic communications.
- Manage vendor relationships, including MSA and SOWs that pertain to the execution of the strategy.
- Lead day-to-day strategy execution across business and technology teams, ensuring accountability for milestones, budgets, risk management, and decision documentation.
- Support agile transformation through value stream mapping and collaboration with PMO, Product, and Operations teams on strategy execution.
- Align with PMO and strategy peers to standardize processes and continuously improve efficiency and scalability.
Qualifications:
- Bachelor's degree in business, Strategy or related field (MBA strongly preferred).
- 10+ years of experience in corporate strategy or strategic operations. 15 years preferred.
- Strong background in enterprise systems and execution of delivery methods.
- Demonstrated success in driving solutions to scale operations, managing cross-functional teams, and delivering complex programs.
- Excellent executive communication, leadership, and operational skills.
- Proven track record of leading enterprise-wide strategic initiatives and delivering measurable outcomes.
- Strong analytical, financial modeling, and problem-solving skills.
- Experience in high-growth or transformation environments preferred.
- Excellent verbal and written communication skills, presentation, and problem-solving skills.
- Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
- Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
- Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
- Willingness and ability to work flexible hours and travel (up to 10%); will include some overnight travel.
- Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
Physical Demands:
Employees may experience the following physical demands for extended periods of time:
- Sitting, standing, and walking (95-100%)
- Keyboarding (90-100%)
- Viewing computer monitor, tablet, and cell phone requiring close vision (95-100%)
Work Environment:
100% Remote: Work environment is primarily indoors at home, customer or vendor site, or other business meeting venue, exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions. Travel (up to 5%) may include overnight and out-of-state travel.
Compensation:
$170,000 to $180,000 plus 10% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.
Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.
ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.
Protecting Your Candidate Experience
At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:
- All legitimate ClearCaptions job openings are posted exclusively on this careers page.
- Our recruiters will only contact you from verified @clearcaptions.com email addresses.
- We will never offer a job through LinkedIn messages or any social media platform.
- We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.
We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at [email protected].
We’re committed to a hiring process that is respectful, secure, and clear every step of the way.
Skills Required
- Bachelor's degree in business, strategy, or a related field
- MBA
- 10+ years of experience in corporate strategy or strategic operations
- 15 years of experience in corporate strategy or strategic operations
- Strong background in enterprise systems and execution of delivery methods
- Experience driving solutions to scale operations, managing cross-functional teams, and delivering complex programs
- Executive communication, leadership, and operational skills
- Experience leading enterprise-wide strategic initiatives and delivering measurable outcomes
- Analytical, financial modeling, and problem-solving skills
- Experience in high-growth or transformation environments
- Strong verbal and written communication, presentation, and problem-solving skills
- Organizational and time-management skills, with the ability to manage multiple priorities and demanding timeframes
- Ability to work collaboratively in a results-driven, team-oriented environment
- Ability to use discretion, make sound decisions, and maintain confidentiality
- Willingness and ability to work flexible hours and travel up to 10%, including some overnight travel
- Proficiency in Microsoft Office and modern communication tools such as Microsoft Teams
- Authorization to work in the United States without current or future visa sponsorship
What We Do
ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing community. Since our inception, we strive to bring value and improve the lives of our customers through connection and independence. We believe in providing the highest levels of service and products that bridge communication barriers to promote social connections for our customers and their families using a caption phone or mobile app. Our innovation continues to keep our community connected today, tomorrow and beyond. With a diverse and interactive company culture including both in-office and remote employees, our team consists of passionate and driven individuals all working towards one common goal – to deliver the best experience to our customers.
