Jobs at ClearCaptions

Manages regional sales and training operations, including recruiting, onboarding, coaching, and developing part-time territory representatives. Drives customer acquisition, retention, quota attainment, compliance, inventory management, territory assignment, and performance reporting. Provides installation and product-training guidance, supports customer referrals, and ensures effective use of Salesforce. This remote role requires extensive regional and national travel, including overnight trips.

Designs, builds, tests, deploys, documents, and debugs software for core call-platform products. Improves data-system scalability and performance, develops automation tools, implements security and data protection, and contributes to Scrum-based software delivery. The role includes code reviews, production troubleshooting, stakeholder collaboration, and mentoring teammates while maintaining high standards for testing and code quality.

Designs, develops, tests, deploys, and maintains Android applications and device-level systems. The role improves application scalability and performance, resolves ANRs and memory leaks, manages multi-module Gradle architecture, and integrates specialized hardware, VoIP/SIP, and real-time audio functionality. Responsibilities include Android UI and infrastructure development, production debugging, Agile collaboration, testing, deployment, and mentoring teammates.

Administers accurate, timely multi-state payroll, including biweekly, manual, and off-cycle processing; timekeeping, deductions, tax compliance, reconciliations, audits, reporting, year-end filings, and employee record maintenance. The role researches payroll discrepancies and tax notices, manages jurisdictions in Dayforce, supports payroll funding and calendars, and advises employees and managers on payroll policies while maintaining confidentiality and compliance.

Leads the configuration, optimization, integration, and lifecycle management of HRIS and People technology platforms, especially Dayforce. Builds workforce dashboards, automates workflows, maintains data integrity, supports compliance and access governance, and leads system implementations, RFPs, integrations, testing, training, and cross-functional process improvements.

The People Business Partner advises executives and managers on workforce planning, organizational effectiveness, leadership development, employee relations, talent management, performance, retention, and organizational change. The role uses workforce analytics to guide decisions, ensures employment-law compliance, facilitates training and talent discussions, and partners with People Centers of Excellence to deliver scalable people strategies. This is a fully remote position requiring approximately 15% travel.

Leads financial planning, forecasting, reporting, and FinOps for IT systems, cloud platforms, AI/ML services, SaaS applications, and technology projects. Builds cost models, analyzes billing and usage data, manages budgets and variance analysis, evaluates vendor contracts, and forecasts technology investments. Partners with IT, Finance, and business leaders to optimize spending, explain trends, support business cases, and improve financial planning processes.

Drives continuous improvement in contact center quality and customer experience. Owns Balto configuration, playbooks, prompts, agent-assist tools, AI-enabled scoring, quality scorecards, reporting, and calibration processes. Partners with supervisors and agents to strengthen coaching, analyze performance trends, identify barriers, and recommend improvements. Translates quality data into actionable insights while supporting compliance, consistency, and operational excellence.

Supports the Sales organization through performance reporting, KPI tracking, CRM and systems administration, process documentation, sales enablement, event operations, and cross-functional project coordination. The role analyzes sales data, maintains dashboards and reports, supports Salesforce, coordinates events and field resources, and improves operational efficiency. It requires collaboration across multiple departments, strong communication and presentation skills, and occasional travel of up to 10%.

Develops and deploys Power BI reports and dashboards using Microsoft Fabric, SQL Server, and Synapse Analytics. Creates advanced DAX calculations, data models, visualizations, KPIs, and row-level security. The role supports data governance, change control, Fabric capacity optimization, troubleshooting, and data-driven storytelling. It also presents findings to executive stakeholders, collaborates with data engineering teams, and provides off-hours support through an on-call rotation.

Manages regional sales and customer service operations by recruiting, training, coaching, and evaluating part-time territory managers. Oversees customer installations, training, acquisitions, retention, compliance, inventory, territory assignments, reporting, and quota attainment. The role is remote, requires extensive regional travel, and supports ClearCaptions’ captioning technology customers, primarily seniors and individuals with hearing loss.

Leads enterprise strategy planning and execution across business and technology teams. Responsibilities include prioritizing strategic roadmaps and portfolios, managing budgets and vendors, tracking KPIs, overseeing cross-functional initiatives, preparing executive and board reporting, managing risks and milestones, and supporting agile transformation. The role requires extensive corporate strategy experience, financial modeling, executive communication, and the ability to deliver complex enterprise-wide programs.

Leads enterprise-wide strategic planning and execution across business and technology teams. Develops strategy roadmaps, prioritizes portfolios, manages budgets and capital allocation, tracks KPIs, oversees vendors and strategic initiatives, and delivers executive and board reporting. Partners with finance, product, operations, and PMO teams to align resources, manage risks, support agile transformation, and deliver measurable business outcomes.

Leads enterprise strategic planning and execution across business and technology teams. Responsibilities include defining strategy roadmaps, prioritizing portfolios, managing budgets and capital allocation, tracking KPIs, overseeing vendors and strategic initiatives, preparing executive and board reporting, managing risks, and driving cross-functional alignment and agile transformation.

Leads DevOps and 24/7 SRE teams supporting a highly available, AWS-based real-time communications platform. Oversees cloud infrastructure, automation, observability, incident response, telecom reliability, security, disaster recovery, and continuous improvement. The role manages SIP, VoIP, PSTN, carrier interconnects, routing, and media quality while developing engineers, improving service-level objectives, reducing incidents and recovery times, and aligning technology operations with business goals.

The Data Analyst delivers dashboards, reporting, advanced statistical analyses, forecasting, experimentation, and actionable recommendations for business leaders. The role analyzes cross-functional data, conducts root-cause investigations, supports KPI and performance optimization, and partners with Data Engineering and Reporting teams on automation, metric definitions, data pipelines, and documentation. It also promotes data literacy, ensures data privacy compliance, and communicates insights to technical and non-technical stakeholders.

Manage regional sales and service operations by recruiting, training, coaching, and evaluating part-time territory training and sales managers. Drive customer acquisition, retention, quota attainment, installations, product training, compliance, inventory management, territory planning, and performance reporting. The role is remote, requires Salesforce and technical installation knowledge, and involves travel of up to 50% within an assigned region and nationally.

Designs and maintains secure, scalable, and cost-effective AWS infrastructure. Builds CI/CD pipelines, develops infrastructure as code, manages Docker and Kubernetes environments, optimizes relational and NoSQL databases, and supports VoIP and real-time messaging platforms. The role also oversees monitoring, alerting, incident response, documentation, cross-functional collaboration, and on-call support while driving automation, reliability, performance, and cost efficiency.

Leads complex, cross-functional technology and product programs spanning multiple projects and business units. Responsibilities include integrated planning, budgets, resource allocation, governance, risk and dependency management, operational readiness, deployment, executive reporting, and continuous improvement. The role requires telecom program experience, including transformation, infrastructure, or cloud migration initiatives, and collaboration with product, engineering, architecture, IT, and business stakeholders.

The PMO Supervisor oversees project delivery quality and consistency across the PMO. Responsibilities include auditing project plans, monitoring schedules and stage gates, enforcing governance and Agile standards, tracking remediation actions, escalating risks, reporting project health, improving processes, and coaching Project Managers, Scrum Masters, and Coordinators. The role also manages team development, supports resource planning, and drives operational efficiency across concurrent projects.