Jobs at ClearCaptions

Leads engineering delivery for ClearWellness technology initiatives, coordinating software development, sprint execution, technical prioritization, testing, releases, contractors, and vendors. Partners with Product, Architecture, Security, Compliance, Operations, and executives to deliver cloud-native healthcare solutions aligned with HIPAA, privacy, security, and organizational requirements. Provides day-to-day team leadership, mentoring, portfolio oversight, and cross-functional coordination while supporting AWS and DynamoDB-based systems.

Supervises and develops a team of 12–15 Technical Resolution Specialists through coaching, training, performance management, and talent development. Ensures SLA adherence, policy compliance, and effective technical issue resolution while analyzing performance trends and improving customer experience. Uses ITIL-based processes to manage incident intake and resolution, partners cross-functionally, maintains team records, and provides hands-on troubleshooting and leadership support.

Leads enterprise strategy planning and execution across business and technology teams. Responsibilities include prioritizing strategic roadmaps and portfolios, managing budgets and vendors, tracking KPIs, overseeing cross-functional initiatives, preparing executive and board reporting, managing risks and milestones, and supporting agile transformation. The role requires extensive corporate strategy experience, financial modeling, executive communication, and the ability to deliver complex enterprise-wide programs.

Leads enterprise-wide strategic planning and execution across business and technology teams. Develops strategy roadmaps, prioritizes portfolios, manages budgets and capital allocation, tracks KPIs, oversees vendors and strategic initiatives, and delivers executive and board reporting. Partners with finance, product, operations, and PMO teams to align resources, manage risks, support agile transformation, and deliver measurable business outcomes.

Leads enterprise strategic planning and execution across business and technology teams. Responsibilities include defining strategy roadmaps, prioritizing portfolios, managing budgets and capital allocation, tracking KPIs, overseeing vendors and strategic initiatives, preparing executive and board reporting, managing risks, and driving cross-functional alignment and agile transformation.

Leads DevOps and 24/7 SRE teams supporting a highly available, AWS-based real-time communications platform. Oversees cloud infrastructure, automation, observability, incident response, telecom reliability, security, disaster recovery, and continuous improvement. The role manages SIP, VoIP, PSTN, carrier interconnects, routing, and media quality while developing engineers, improving service-level objectives, reducing incidents and recovery times, and aligning technology operations with business goals.

The Data Analyst delivers dashboards, reporting, advanced statistical analyses, forecasting, experimentation, and actionable recommendations for business leaders. The role analyzes cross-functional data, conducts root-cause investigations, supports KPI and performance optimization, and partners with Data Engineering and Reporting teams on automation, metric definitions, data pipelines, and documentation. It also promotes data literacy, ensures data privacy compliance, and communicates insights to technical and non-technical stakeholders.

Manage regional sales and service operations by recruiting, training, coaching, and evaluating part-time territory training and sales managers. Drive customer acquisition, retention, quota attainment, installations, product training, compliance, inventory management, territory planning, and performance reporting. The role is remote, requires Salesforce and technical installation knowledge, and involves travel of up to 50% within an assigned region and nationally.

Designs and maintains secure, scalable, and cost-effective AWS infrastructure. Builds CI/CD pipelines, develops infrastructure as code, manages Docker and Kubernetes environments, optimizes relational and NoSQL databases, and supports VoIP and real-time messaging platforms. The role also oversees monitoring, alerting, incident response, documentation, cross-functional collaboration, and on-call support while driving automation, reliability, performance, and cost efficiency.

Leads complex, cross-functional technology and product programs spanning multiple projects and business units. Responsibilities include integrated planning, budgets, resource allocation, governance, risk and dependency management, operational readiness, deployment, executive reporting, and continuous improvement. The role requires telecom program experience, including transformation, infrastructure, or cloud migration initiatives, and collaboration with product, engineering, architecture, IT, and business stakeholders.

Leads a cross-functional analytics team supporting Marketing, Sales, and Implementation. Partners with executives to develop KPIs, reporting frameworks, forecasts, dashboards, and advanced analytics that guide strategic and operational decisions. Oversees deep-dive analyses, experiments, lifecycle and funnel measurement, data products, and performance optimization. Builds data literacy, mentors analysts, collaborates with Data Engineering, and translates complex findings into actionable recommendations for growth and efficiency.

The PMO Supervisor oversees project delivery quality and consistency across the PMO. Responsibilities include auditing project plans, monitoring schedules and stage gates, enforcing governance and Agile standards, tracking remediation actions, escalating risks, reporting project health, improving processes, and coaching Project Managers, Scrum Masters, and Coordinators. The role also manages team development, supports resource planning, and drives operational efficiency across concurrent projects.

Leads enterprise operational excellence and transformation initiatives across customer experience operations. Responsibilities include process improvement using Lean, Six Sigma, and Agile methods; operational diagnostics; advanced BI analysis; executive dashboards; governance and SOP development; KPI evolution; risk mitigation; organizational readiness; and stakeholder change management. The role manages projects from discovery through post-launch evaluation, advises leadership, mentors analysts, and drives scalable improvements in efficiency, quality, and customer service.