About Stepful: Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster, at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital and AlleyCorp and recently closed a round led by Oak HC/FT.
About Stepful
Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp and recently closed a round led by Oak HC/FT.
The Role
As an Startegy and Operations Lead, you will design and own key operational processes to ensure high outcomes for a part of the student experience. You will become a subject-matter expert and experiment with solutions that can support 10x growth in active students. In this role, you will work cross-functionally with other operations teams, product, sales & customer success, and our learning team. You will be responsible for building a team over time and establishing clear roles and responsibilities for owning key metrics.
Own operational processes and achieve success metrics, focusing on a part of the student journey from graduation to job placement.
Develop and execute creative initiatives and experiments to improve the student experience at scale.
Collaborate regularly with our Product and Operations teams to design and implement solutions that satisfy our students’ needs.
Work cross-functionally with our Product, Engineering, and Client Team to provide visibility into trainee feedback and help inform their roadmaps
This job is for you if
You have operational experience in a direct-to-consumer startup.
You have 10+ years of experience, including consulting.
You are passionate about helping students change their lives through access to education.
You are highly analytical with strong communication skills
You are willing to do whatever it takes to get the job done successfully
You learn quickly through experimentation
You thrive in a fast-paced, ambiguous environment
Bonus points if
You worked in healthcare or EdTech
You have taught or coordinated online courses at scale
You worked in healthcare
You have an MBA
ABOUT THE INTERVIEW
Step 1: Recruiter Screen
Step 2: Intro Call with the Hiring Manager
Step 3: Take-home assignment
Step 3: Virtual panel interview
Step 5: Onsite interview at office in SoHo, NYC
Compensation
Base Salary: $160k - 200k
Equity: 0.06% - 0.1%
At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
What We Do
Stepful unlocks the full potential of the global workforce, improving access to quality healthcare for everyone, everywhere.
Our platform is designed for working adults, particularly from historically underserved communities, providing virtual instructor-led courses that include live, cohort-based learning sessions and one-on-one coaching for those looking for entry-level positions in hospitals and healthcare settings.
Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions such as CVS, Walgreens & NY Presbyterian Hospital. Stepful is backed by Y Combinator, Reach Capital and AlleyCorp and recently closed a round led by Oak HC/FT.
Why Work With Us
At Stepful, we’re on a mission to transform lives. We’ve grown to 20K+ students in just a few years, helping people launch healthcare careers they never thought possible. We use cutting-edge AI to scale human connection—and we don’t wait for opportunity. We create it, together.
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Stepful Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Stepful, we balance flexibility with in person connection. We're hybrid in-office Tues-Thurs to collaborate, with 15 work from anywhere days annually, a week off between Christmas & New Year’s, and open vacation—because rest fuels impact.
