Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this roleAs a Strategy & Analytics Principal within our Customer Intelligence team, you will generate insights that directly influence business strategy. Your mission is to Lead key initiatives that translate customer data into high-impact growth strategies—accelerating new customer activation, maximizing order frequency, and proactively mitigating churn.
Collaborating closely across global teams, you will step into the shoes of our customers and partners, breaking silos to Deliver actionable analytical storylines. In this dynamic tech environment, you will use cutting-edge tools to Care for our community and drive sustainable commercial success.
These are some of the key components to the position: In this role, you will contribute to core strategic topics like our Loyalty Program while aiming high and driving excellence across the following daily responsibilities:
Lead Strategy: Build a visionary analytical plan that sets clear goals, prioritises hypotheses, and drives high-impact stakeholder agendas.
Deliver Customer Insights: Conduct advanced analyses using Python and SQL to uncover strategic, customer-centric growth opportunities.
Drive Excellence: Build top-down data storylines with clear conclusions that influence executive decision-making.
Collaborate & Lift Others: Work across Growth, Product, Marketing, and Sales teams, helping one another succeed by breaking down silos.
Innovate Responsibly: Provide thought leadership on new AI technologies to raise the bar for team efficiency and effectiveness.
You are a strategic thinker who views data as essential for driving business growth and making smarter decisions. To thrive in our fast-paced environment, you bring:
Strategic Mindset: Proven background in strategy, consultancy, or customer analytics with a sharp focus on translating business objectives into tangible impact.
Partner & Customer Focus: Deep commitment to developing an understanding of our internal and external partners to deliver customer-centric outcomes.
Project Leadership: Demonstrated experience leading complex projects, staying committed to achieving goals, and driving delivery.
Technical Expertise: Hands-on experience with tools like SQL and Python to perform complex quantitative analyses independently.
Storytelling & Communication: Talent for turning complex findings into concise, actionable narratives for stakeholders at every level.
Continuous Growth: A curious, collaborative approach focused on aiming higher, driving excellence, and exploring AI tools to deliver lasting impact.
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & BelongingsNo matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else are we delivering?Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.
Are you ready to join the team? Apply now!
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Skills Required
- Proven background in strategy, consultancy, or customer analytics, translating business objectives into tangible impact.
- Deep commitment to understanding internal and external partners and delivering customer-centric outcomes.
- Experience leading complex projects and driving delivery.
- Hands-on experience using SQL and Python to independently perform complex quantitative analyses.
- Ability to turn complex findings into concise, actionable narratives for stakeholders at every level.
- Curious, collaborative approach focused on continuous growth and exploring AI tools.
What We Do
Just Eat Takeaway.com is a leading global online food delivery marketplace, connecting consumers and restaurants through our platform in 20 countries. Like a dinner table, working at JET brings our office employees and couriers together. From coding to customer service to couriers, JET is a fun, fast-paced and supportive place where you can be yourself. No day is the same. Our days are filled with new experiences. We see every challenge that comes our way as a chance to grow, both the business, and ourselves. We’re connected to millions of food-lovers, hundreds of thousands of connected partners and some of the best-known brands of the planet. When you take your seat here, you’ll find that a simple scribble on a napkin can turn into something seen by millions. Together we transform, create, reinvent and empower every food moment. As a leading online food tech company, JET brings together the stability of a global business, with the agility of a start-up. We got here by always staying one step ahead of the competition. So load up your plate with ideas that get you excited, because at JET everything is on the table. https://careers.justeattakeaway.com
