Strategic Scheduler

The following position is for employment with:

U.S. Oral Surgery Management
Austin, TX

POSITION PURPOSE:

We are seeking an outstanding Strategic Scheduler to join our team.

US Oral Surgery Management invites you to experience the Power to Achieve more by becoming an integral part of our dynamic and innovative team. We are the leader in the Oral Surgery market, partnering with elite practices to provide expertise in multiple disciplines, including Operations, Human Resources, Accounting, and Finance. To learn more about our dynamic organization please visit our website at www.usosm.com.

Position Summary:

The Strategic Scheduler reports to the Scheduling Optimization Supervisor and is responsible for managing multi-line, high-volume calls, accurately reviewing medical records and insurance, and scheduling patients for multiple surgeons. Building and nurturing relationships with referring practices will be paramount, alongside the meticulous task of verifying patient insurance coverage.

As the linchpin between our practice and our valued patients, you will be the orchestrator of seamless scheduling, meticulous medical record reviews, and fostering crucial relationships with referring practices.

We offer a comprehensive benefits package, including competitive pay, retirement plan, PTO time, paid holidays, and medical, dental, vision, disability, and life insurance.

Essential Job Functions:

• Deliver 5-star customer service on every patient and referral interaction, handling calls with professionalism, empathy, and efficiency.
• Maximize surgeon schedules by proactively filling openings, resolving conflicts, and ensuring high appointment conversion rates.
• Manage complex scheduling needs across multiple providers with unique preferences, adapting to individual workflows while maintaining consistency and accuracy.
• Optimize patient experience by clearly explaining treatment, appointment, and referral processes while reducing barriers to care.
• Accurately enter and maintain patient data in the scheduling system, ensuring integrity, compliance, and reliability of information.
• Serve as an ambassador for the practice by actively monitoring surgeon schedules, identifying areas of opportunity (such as gaps or underutilized time), and providing constructive feedback to leaders to improve efficiency and patient access.
• Communicate effectively with colleagues by sharing updates, collaborating on patient scheduling needs, and ensuring a coordinated team approach to supporting practices.
• Adapt to change by remaining flexible in response to shifting priorities, surgeon preferences, and evolving practice needs.
• Perform a variety of administrative tasks as assigned, supporting both the practice and the centralized scheduling team.

Qualifications and Skills:

• Exceptional communication and listening skills to build trust quickly with patients, colleagues, surgeons, and referral offices.
• Strong customer service background, with the ability to remain patient-focused while navigating high call volumes and complex needs.
• Attention to detail and accuracy to avoid scheduling errors and ensure surgeon preferences are consistently honored.
• Ability to multi-task in a fast-paced environment, balancing multiple providers, schedules, and patient requests simultaneously.
• Proficiency in scheduling software and Microsoft Office with the ability to learn and adapt to new systems quickly.
• Previous medical or dental scheduling experience preferred, with a proven ability to meet performance goals.
• Demonstrated record of growth, improvement, or innovation in prior roles, showing commitment to continuous improvement.

Education and Experience:

• High school diploma or equivalent required.
• 2–3 years of experience in a dental or medical front office role with direct patient and customer service responsibilities.
• Experience in appointment scheduling, patient communications, or contact center support strongly preferred.