The Role
Own the performance management framework across three partner-owned darkstore businesses: design KPIs and scorecards, set and negotiate targets with partner CEOs, standardize reporting, run monthly/quarterly reporting and reconciliation with Finance, and prepare board-ready partner performance reviews and narratives for the VP of Groceries.
Summary Generated by Built In
This role owns the performance management framework across inDrive's three partner-owned darkstore businesses reporting directly to the VP of Groceries. It is responsible for designing how performance is measured, setting and negotiating targets with each acquired company’s CEO, and tracking delivery against those targets through reliable, standardized reporting — giving the VP one credible view of how each market is actually performing against plan.
Key Responsibilities
Performance Framework Design
- Design and own the performance management framework across the three darkstore businesses — KPIs, scorecards, review cadence, and escalation triggers
- Define the metrics hierarchy from GMV and the contribution margin waterfall down to store-level operational drivers
- Standardize reporting definitions across markets so performance is genuinely comparable, not just locally consistent
Target-Setting & Partner Accountability
- Set and negotiate annual/quarterly targets with each partner CEO, aligned to board expectations
- Track performance against targets, flag material gaps early, and ensure clear ownership for closing them
- Prepare partner performance reviews and board materials with an honest, evidence-based read on each market
Reporting Infrastructure
- Own the monthly reporting system — rollout, data quality, and reliability across all three markets
- Build the recurring reporting cadence (monthly/quarterly) that feeds board reviews and forecast cycles
- Partner with Finance to ensure financial and operational data reconcile
Cross-Functional Interface
- Represent performance status in reviews with Finance and other relevant functions
- Translate performance signals into clear, board-ready narratives for the VP
Qualifications
- 4–8 years in performance management, business operations, or management consulting, ideally in a multi-market or portfolio business
- Strong grasp of unit economics — how margin builds from revenue down to store-level profitability — not just topline GMV
- Experience building or running KPI/reporting frameworks across multiple business units
- Comfortable setting and negotiating targets with senior stakeholders — requires analytical rigor and diplomatic skill in equal measure
- Bachelor's or Master's in Business, Economics, Finance, or related field; MBA a plus
- Fluent English required
- Background in Groceries, e-commerce, or quick commerce is a strong plus
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries
- Develop your professional skills with access to mentoring, career consulting, and learning programs
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects
- Work alongside people who take initiative, speak openly, and challenge themselves to grow
- Improve your language skills through co-financed courses and internal speaking clubs
Final benefits may vary depending on the location.
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 48 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
Skills Required
- 4-8 years in performance management, business operations, or management consulting, ideally in a multi-market or portfolio business
- Strong grasp of unit economics and store-level profitability
- Experience building or running KPI and reporting frameworks across multiple business units
- Comfortable setting and negotiating targets with senior stakeholders (partner CEOs, board-aligned targets)
- Bachelor's or Master's in Business, Economics, Finance, or related field
- MBA
- Fluent English
- Background in groceries, e-commerce, or quick commerce
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
