Onboarding & Engagement Coordinator

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
We are seeking a dynamic, results-oriented Onboarding & Enablement professional to join our P&T (Product & Technology) organization. This role will report to Head of Communications & Employee Engagement and will own three critical pillars: (1) onboarding of new hires into the P&T org, (2) ongoing training & enablement (including leveraging AI tools and workflows), and (3) career-pathing and instructional design in partnership with HR. The ideal candidate will have a minimum of 3+ years of relevant experience, strong instructional design capabilities, a passion for AI or digital enablement, and a talent for collaborating across business, HR, and technology teams.
You'll Get To:
Key Responsibilities
Onboarding & Early-Career Enablement • Design, execute and continuously improve the onboarding program for new hires into the P&T organization: ensuring they ramp quickly, understand role expectations, and are fully enabled to contribute. • Partner with hiring managers, HR, and team leads to define onboarding curricula, milestones, checkpoints, and success metrics. • Facilitate or oversee orientation sessions, role‐specific training, mentor/peer program elements, job shadowing, and "first 90/180 days" enablement plans. • Monitor onboarding outcomes (e.g., time-to-productivity, engagement, retention) and iterate the program accordingly.
Training & AI Enablement • Conduct learning needs assessments across P&T: identify skill gaps (technical, behavioral, AI or digital fluency), priorities enablement efforts. • Design and deliver training programs (in-person, virtual, self-paced, blended) that equip P&T staff with required capabilities - including leveraging AI tools, workflows, change-management around AI adoption or digital enablement. • Collaborate with subject‐matter experts, technology/AI teams, and HR to build training content, simulations, learning modules, job aids, and interactive experiences. • Serve as champion for AI-enablement in the org, partnering with AI team: help embed AI tools, ensure staff are proficient and confident, measure adoption and impact. • Track, report and communicate training effectiveness, adoption, business impact. Use metrics and feedback to optimize.
Career Pathing & Instructional Design • Work with HR and P&T leadership to define career pathways within the P&T organization: map roles, skills progression, competencies, and learning journeys. • Develop frameworks and toolkits for career development (e.g., levels of proficiency, role expectations, ready-now markers, stretch assignments). • Apply instructional design methodologies (adult learning theory, learning experience design, blended modalities) to craft engaging, effective learning assets. • Continuously evaluate and update learning materials and pathways to keep pace with evolving business needs, AI/digital trends, and future-ready skills. • Promote a culture of continuous learning and enablement within the P&T org.
What You'll Bring:

• Requirements & Qualifications • Bachelor's degree in Education, Instructional Design, Human Resources, Business, or related field (or equivalent experience). • 3-5 years (minimum) of experience in learning & development, training, onboarding, or enablement - ideally in a corporate environment. (Candidates with more experience are welcome.) • Proven instructional design skills: design and development of learning content, e-learning, blended modalities, facilitation. • Comfortable with emerging technologies and AI enablement: able to assess how AI tools and workflows can support the P&T org, embed enablement and training for adoption. • Strong collaboration and stakeholder management skills: ability to partner with HR, business leaders, technology teams, subject matter experts. • Excellent communication, facilitation, presentation and interpersonal skills. • Ability to evaluate training effectiveness (metrics, feedback, ROI) and iterate programs accordingly. • Ability to craft and support career pathways / skills-progression frameworks. • Self-motivated, adaptable, with a bias for action and continuous improvement.
  Key Outcomes & Success Metrics
  Some real-world sample metrics you might include to clarify what success looks like: • Time to full productivity for new hires in P&T (shorter ramp time). • Onboarding satisfaction / net promoter score. • Training completion rates, learner engagement, content access/utilization. • AI-tool adoption rates among P&T staff, usage metrics, enablement survey scores. • Improvement in particular skills/competency levels (pre/post training). • Internal mobility or career progression movement within the P&T org (as career-pathing takes hold). • Feedback from stakeholders (HR, business leads) on training relevance and impact.

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
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