Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Strategic Partnership Development Manager, you'll be the primary owner of Infobip's most valuable partner relationships in North America — deepening existing partnerships and unlocking new revenue through a portfolio of top-tier accounts. While you will be focused on North America, you will also work closely with the Global Strategic Partnerships team, operating at the intersection of relationship management and commercial execution. Working directly with our VP of NAM Partnerships and collaborating cross-functionally with Sales, Presales, Product, and Marketing, you'll develop joint go-to-market strategies, drive measurable business growth, and act as the internal champion for every partner in your portfolio.
What you'll do
- Own and grow a portfolio of top-tier partners, with a clear focus on revenue and gross profit targets
- Proactively lead joint partner planning sessions — defining mutual performance objectives, financial targets, and key milestones
- Develop and execute go-to-market strategies with partners to drive acquisition of new clients across all relevant markets
- Track, forecast, and analyze partnership performance; identify and act on growth opportunities within existing relationships
- Serve as the partner's internal ambassador — aligning Sales, Presales, Product, and Marketing to ensure implementations are delivered successfully
- Manage partner conflict across Infobip's sales channels through clear communication and strict adherence to engagement rules
- Run quarterly business reviews and maintain a structured, recurring partner communication strategy
- Ensure partner compliance with agreements and certification program standards
- Manage all partnership data accurately in Salesforce (CRM)
- Build and maintain executive-level relationships with key stakeholders at partner and customer organizations
- Represent Infobip at partner events, conferences, and industry forums; contribute to brand and market awareness through thought leadership
- Provide market and vertical insights to Product and Marketing teams; help define use cases and scale best practices across the region
- Support the implementation of global partnerships at the regional level, establishing relationships and GTM initiatives with regional partner organizations
What makes you a strong fit
- +7 years of experience in strategic partnerships, channel management, or business development in B2B tech — CPaaS, SaaS, telecom, or API-based businesses preferred
- Proven track record of growing revenue through existing partner relationships — not just maintaining them
- Experience managing top-tier or enterprise-level partner accounts, including executive relationship management
- Experience working within or alongside major enterprise organizations (e.g. Microsoft, Oracle, Adobe, ServiceNow) — you understand how decisions get made and how to move things forward in complex orgs
- Startup or high-growth company experience is a plus — you bring the hunger and agility to operate in an environment that rewards initiative
- Strong ability to lead joint GTM planning and translate strategic goals into executable partner programs
- Comfortable navigating matrix organizations and influencing cross-functional teams without direct authority — on both sides of the partnership
- Structured, data-driven approach to planning and reporting; comfortable working in Salesforce
- Background in management consulting or experience owning a P&L or quota-carrying role is a strong plus
- You thrive with autonomy — you create your own path, hold yourself accountable, and decide where to invest your time to drive results
Additional Information
Salary Range: $150,000-$175,000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, experience, education, and skillset). This role is also eligible for quarterly discretionary bonus.
Benefits & Perks: Medical, Dental, and Vision insurance; Basic life insurance; 401(k) plan participation with company match; Short-term and long-term disability insurance; Wellness plan of up to $500/year pro-rated based on hire date; PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave; Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually.
Why you'll love it here
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Skills Required
- 7+ years of experience in strategic partnerships, channel management, or business development in B2B tech
- Proven track record of growing revenue through existing partner relationships
- Experience managing top-tier or enterprise-level partner accounts
- Experience working within or alongside major enterprise organizations
- Strong ability to lead joint go-to-market planning
- Structured approach to planning and reporting, working in Salesforce
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
-
Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
-
Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
-
Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
Gallery
