Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Strategic Partner Manager - athenaPayer
We are looking for Strategic Partner Manager to join the Strategic Partner Management Team within our Customer Success division. In this role, the Strategic Partner Manager will be responsible for developing and leveraging relationships with strategic interoperability vendors to promote innovation, improve processes and deliver an improved embedded interop experience with performance benefiting our mutual client networks and patients.
As a Strategic Partner Manager for athenaPayer product, this individual will project manage athenaPayer onboarding according to the SOW, serve as the Technical Project Manager for new product and service capabilities, and improve business processes to support your named athenaPayer accounts. This will require working in partnership with cross-divisional stakeholders to drive outcomes across the life cycle of clients, products, and services. The Strategy Partner Manager will build & foster strategic relationships with your peers up through Senior Leadership at the Partner’s organization and act as a liaison for ongoing technical project management between stakeholders at athena and the Partner to drive efficiencies and resolve issues in order to create the best embedded interop experience for our customers. This individual will act as a driver who is self-sufficient in leveraging all resources and finds joy in navigating the ambiguities and challenges of nascent services.
The Team: The Strategic Partner Management Team is responsible for developing and leveraging relationships with strategic interoperability vendors to promote innovation, improve processes and deliver an improved embedded interop experience with performance benefiting our mutual client networks and patients. We specialize in taking product features built with 3rd parties and creating an interop experience to ensure high-quality and sustainable healthcare for all.
Job Responsibilities
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Project manage individual payer onboarding per terms of their SOW, then remain in a Technical Project Manager capacity for ongoing feature development, incremental enhancements
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Drive network enablement, adoption, and performance of athenaPayer service components, providing tip sheets, knowledge articles, trainings and more to drive the best customer experience
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Work collaboratively with CSM who will manage the Payer relationship while you continue to manage any projects that require R&D and/or payload enhancements thru our APIs
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Participate in bi-annual governance meetings as requested by CSM
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Lead initiatives to improve how the effectiveness of product, process, & service improvement projects are measured, monitored, and reported on in support of the athenaPayer Service overall
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Partner across stakeholders to identify product/process improvement opportunities through analysis and reporting; translating findings into recommendations and improvement projects that reduce cost, improve efficiency, quality and drive sustainable customer value
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Participate in the development of documentation on standard operating procedures
Typical Qualifications
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Bachelor’s degree required, advanced degree a plus
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2+ years of relevant work experience in technical project management, relationship management role in HCIT environment
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2-4 years working with stakeholders in a business environment, working across cross-functional groups
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Proven success managing successful complex, business critical programs.
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Demonstrated success influencing stakeholders to drive change internal and at the Partner organization and with internal stakeholders (C-Suite and Director-level decision makers)
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Demonstrated success translating the overall objectives of the organization into actionable plans and has demonstrated an ability to overcome obstacles to execute successfully
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Demonstrated passion for understanding ambiguous, complex problems and driving high-quality and systemic solutions.
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Strong communication & organization skills
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Agile experience preferred
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Project Management Professional (PMP) certification preferred.
For candidates located in California, Colorado, New York City, and Westchester County (NY), please visit the following link for pay range information:
- California: https://www.athenahealth.com/salary-range/ca-nontech-manage
- Colorado: https://www.athenahealth.com/salary-range/co-nontech-manager
- New York: https://www.athenahealth.com/salary-range/ny-nontech-manager
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.
https://www.athenahealth.com/careers/equal-opportunity
What We Do
At athenahealth, it’s our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. With a thoughtful balance of humanity and technology, we’re able to uncover meaningful healthcare insights that can help create healthier futures for our families, our communities, and ourselves.
athenahealth partners with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We offer medical record, revenue cycle, patient engagement, care coordination, and population health services. We combine insights from our network of more than 160,000 providers and approximately 117 million patients with deep industry knowledge and perform administrative work at scale.
Our cloud-based and on-premises solutions deliver measurable financial and clinical results for healthcare organizations of all shapes and sizes. That’s why our top-performing clients are beating industry benchmarks across the board.
For more information, please visit www.athenahealth.com
Why Work With Us
Our vibrant and talented employees spark the innovation and passion needed to accomplish our goals. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where we each feel comfortable bringing their best selves to work.
