Strategic Engagement Manager

QUALIFICATIONS: 

• 5+ years of Technical management experience, preferably in a Professional Services environment.
• Strong knowledge of and proven experience with engagement management/resource management.
• Prior experience in the staffing or recruiting industry.
• Proven experience interacting with large, enterprise clients.
• Proven experience tracking and managing financials and/or budgets.
• Prior experience managing engineering teams or technical staff in a project execution capacity.
• Ability to work independently and solve customer-facing problems.
• 2+ years of sales experience.
• Strong communication skills (written, verbal, and presentation).
• Bachelor’s Degree or equivalent experience.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program 

• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement 

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement 

• Additional Perks: Employee Assistance Program, Employee Discount Program and more! 

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

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Why WWT? 

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.  

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.  

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. 

Want to work with highly motivated individuals on high-performance teams? Join WWT today! 

What is the Strategic Resourcing Team and why join?  

WWT Strategic Resourcing provides our customers with the specialized talent and expertise needed to drive technology projects to success. 

Our skilled professional work seamlessly to deliver exceptional outcomes on tie on budget. Our diverse pool of talent and customizable resourcing models help our customers to address skills shortages and extend their IT capabilities at the speed of their business.

What will you be doing?

WWT currently has an opportunity available for a Strategic Engagement Manager to support our Central Region - USA. The Strategic Engagement Manager will work with internal partners and customers to provide qualified staff for our Strategic Resourcing engagements. Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through capacity planning, training, and process improvement. The successful manager will also provide leadership, mentorship, and guidance to the engineers as they execute their assigned engagements.

RESPONSIBILITIES:

• Manage consultants who have been placed onsite with customers.
• Provide leadership and mentorship to consultants as needed while on assigned engagements.
• Collaborate with RM to onboarding new consultants.
• In collaboration with sales, lead the following discussions through regular meetings with stakeholders and other internal team members,
• Extensions
• New opportunities
• Consultant utilization
• Change order & PO updates
• Invoicing updates
• Function as the escalation path for any issues for both consultants and stakeholders
• Provide the regular reporting to external and internal clients on the following,
• Project Summary (should include list of resources by project, start and end date)
• Consultant utilization (should include burn % and costs/resource)
• Open roles (list of net new roles and any backfills required)
• Change Orders/POs
• Provide detailed invoicing report to customer (monthly or when requested by stakeholder or internal client)
• Have a clear understanding of the client’s environment, upcoming projects & initiatives & the ability to speak to certain specifics during discussions.
• Encourage consultants to utilize Strategic Resourcing tools.
• Consistently reinforce WWT and our Core Values
• Effectively communicate changes and updates to both internal and external clients through emails and regular meetings.
• Build relationships with entire sales cycle – Client Success Executive/Client Success Executive Managers, Account Managers, Hiring Managers, & SPA etc.
• Track issues and risks- as needed.
• Participate in the interviewing and intake calls with RM and client.
• Building strong stakeholder relationships to maintain current business and acquire net new.
• Advocate for consultants and customer, when required and drive actions to resolution; contribute to process and tool improvements.