Jobs at World Wide Technology

Leads enterprise adoption of AI-native engineering tools, workflows, and practices. Researches and prototypes emerging platforms, develops proofs of concept and reference architectures, and partners with engineering teams to operationalize solutions. Owns AI training and enablement through documentation, presentations, tutorials, videos, office hours, and executive briefings. Evaluates tooling, optimizes development processes, supports organizational change, and gathers feedback to improve engineering standards and developer experience.

Provides technical consulting and solution architecture for state, local, and higher education customers. Translates business and technical requirements into scalable technology strategies, leads solution design and technology selection, develops architectures and proposals, supports RFPs, defines SOWs, and delivers customer presentations. Collaborates with sales, engineering, and OEM partners while building trusted customer relationships. The role focuses on Cisco-based enterprise networking, modernization, cloud, security, and digital transformation, with up to 25% regional travel.

Manage the lifecycle and success of long-term network, unified communications, and Microsoft support engagements for Fortune 500 clients. Serve as a trusted advisor and non-technical escalation point, conduct quarterly business reviews, analyze ticket and service data, identify risks and improvement opportunities, resolve issues, support account teams, promote service value, and maintain client and OEM relationships. The role is dedicated to a New York-area client, with partial on-site work and remote days.

Supports quoting and order management for assigned accounts, responds to customer requests, manages product and service configurations, tracks orders, prepares reports, leverages partner promotions, identifies upsell opportunities, and supports sales operations processes. The role also requires account and OEM product knowledge, collaboration with sales teams, and mentoring or onboarding new employees.

Designs, implements, integrates, troubleshoots, and documents complex multi-vendor enterprise and service-provider networks. Supports network equipment installations, Tier 1–2 escalations, topology analysis, infrastructure risk assessments, secure configurations, and SD-WAN and automation initiatives. Develops bills of materials, conducts market research, advises stakeholders and clients, and provides technical leadership to network engineering teams supporting government and intelligence customers.

Develops and maintains cloud-native code and scripts for AWS environments. Builds features from Jira tickets, executes GitLab CI/CD pipelines, troubleshoots basic build and test failures, and manages infrastructure using IaC. The role also involves AWS resource configuration, containerized environments, merge requests, code reviews, change requests, testing, security scans, technical documentation, and operational runbooks. Works with senior developers to break down complex stories and follows structured deployment processes.

Leads solution architecture for complex automation opportunities, partnering with sales and clients to define use cases, assess feasibility, develop proposals, and build business cases. Owns opportunity governance, coaches solution architects, aligns pursuit and delivery teams, documents handoffs, and drives continuous improvement across automation programs integrating cloud, security, and digital services.

Manage multiple complex customer-facing technology projects across networking, storage, virtualization, cloud, security, collaboration, and multisite deployments. Responsibilities include developing work breakdown structures and critical paths, allocating resources, managing scope, risks, quality, schedules, stakeholder communications, project finances, profitability, and customer relationships. The role requires leading external engagements, tracking deliverables, reporting progress, and ensuring successful, profitable execution within budget.

Lead and develop a global Project Coordinator (PC) team within the PMO. Ensure PMO standards, financial hygiene, and delivery rigor across projects. Coach, mentor, and train PCs, manage staffing and utilization, oversee quality assurance of PC deliverables, track schedule/scope/financial performance, and collaborate with sales, solution leads, and delivery teams to drive continuous improvement and successful project outcomes.

Senior enterprise sales role responsible for solution selling hardware, software, and services to OEMs and large clients. Manage full sales lifecycle, build CxO relationships, drive account expansion, position integrated technology solutions across networking, virtualization, storage, security and cloud, collaborate with internal teams and OEM partners, and use demos/proposals to accelerate deals.

Pre-sales technical engineer supporting enterprise clients in India. Drive solutions selling, IT infrastructure design, SOW/BOM development, customer presentations, technical leadership with sales and OEM partners, maintain certifications, and travel regionally to client sites.

Manage and support professional services partner relationships in India: vet partners, assist with partner quotes and SOW negotiations, handle escalations and deactivations, ensure India-specific compliance, and evangelize the partner program across the region.

Owns and optimizes the Tanium platform across endpoint visibility, configuration compliance, vulnerability remediation, incident response, integrations, automation, and reporting. Develops custom content and PowerShell/Python scripts, identifies security and tooling gaps, maintains baselines and policies, supports audit requirements, creates dashboards, trains administrators, and partners with Cybersecurity, Infrastructure, Audit, and leadership teams to improve endpoint security and operational efficiency.

Lead client-facing FinOps engagements from discovery through realization, including cloud cost assessments, tooling implementation, allocation models, optimization, governance, and technical remediation. Advise executive stakeholders, architect solutions across AWS, Azure, or GCP, and support presales proposals. Develop reusable delivery frameworks, playbooks, SOWs, pricing models, and scalable offerings, including emerging AI infrastructure cost-management practices.

Leads complex cybersecurity technology projects from planning through closure, managing scope, budget, schedules, risks, issues, resources, vendors, contracts, and stakeholder communications. Organizes product-backlog execution and sprint delivery using Agile and Waterfall methodologies. Forecasts resource, material, and contract costs; tracks milestones and quality objectives; resolves project issues; and maintains documentation for stabilization, closure, and audit readiness.

Own and optimize the Tanium platform across endpoint visibility, configuration compliance, vulnerability remediation, incident response, integrations, and reporting. Develop custom Tanium content, PowerShell/Python scripts, automated workflows, dashboards, and compliance evidence. Partner with cybersecurity, infrastructure, audit, and governance teams to identify tool gaps, improve security processes, troubleshoot architecture and integrations, train administrators, and communicate risks and recommendations to leadership.

Plans and manages supply chain programs composed of multiple dependent workstreams. Oversees program schedules, scope, milestones, risks, customer satisfaction, service-level agreements, financial performance, and operational impacts. Builds cross-functional teams, resolves major issues, drives continuous improvement, develops trusted customer relationships, and identifies opportunities for incremental business. Manages contracts, negotiations, forecasts, project metrics, and program changes while supporting strong customer and financial outcomes.

Leads development and operation of a secure, multi-tenant as-a-Service automation platform using ServiceNow. Defines requirements, guides developers, manages the platform lifecycle, integrates monitoring and incident-management tools, automates ordering, billing, and asset processes, maintains configurations and security, develops metrics and documentation, leads demonstrations, and coordinates with customers, service providers, and internal technical, financial, and program teams.

Leads delivery assurance for client automation engagements, serving as the primary customer liaison and coordinating engineers, project managers, technologists, and internal teams. Responsibilities include managing milestones, contracts, budgets, risks, staffing, customer expectations, project success metrics, Agile ceremonies, and team health. Supports adoption of new automation capabilities, project kickoff, business development, scope changes, and statements of work while ensuring timely delivery and customer satisfaction. Travel to customer sites may reach 30%.

Leads client automation engagements and incubates new automation offerings from pilot through adoption and scale. Coordinates delivery, engineering, consulting, project management, vendors, and geographically dispersed teams to achieve measurable client outcomes. Drives customer satisfaction, growth opportunities, reusable frameworks, thought leadership, and cross-functional solution development. Requires strong executive communication, estimation, project financials, Agile leadership, and understanding of software development lifecycles, integrations, applications, and business operations.