Strategic Engagement Manager

Qualifications:

Ideal candidate: A customer-first communicator with a project/program management background who is highly detail-oriented and confident owning engagement financials (tracking burn/utilization, forecasting, and supporting invoicing/change controls) while partnering effectively with technical delivery teams.

Required

• 5 to 7 years of technical project management experience
• Bachelor’s Degree or equivalent experience
• Project Milestone Management
• Excellent written and verbal communication; comfortable presenting updates to customer stakeholders.
• Customer-facing experience (client service, account support, delivery, or similar).
• Project/program management experience (or strong experience running status, timelines, dependencies, and stakeholder follow-through).
• Strong financial and analytical capability, including burn/utilization tracking, forecasting, and supporting invoicing/change control; advanced comfort in Excel/reporting.
• Strong attention to detail, organization, and follow-through across multiple priorities.
• Problem-solving mindset with ability to troubleshoot and escalate effectively.

Preferred

• Technical aptitude and comfort partnering with technical teams; ability to discuss technical delivery at a working level.
• Experience creating or delivering training/enablement (onboarding, documentation, SOPs) for PMs or operational teams.
• Experience in professional services, staffing, or resource/consultant management.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best.

We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for allI you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know.

The recruiter will work with you to understand you needs and help ensure an accessible experience throughout the interview process.

#LI-WWTCR

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Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a
collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work
for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Strategic Resourcing Team and why join?  

WWT Strategic Resourcing provides our customers with the specialized talent and expertise needed to drive technology projects to success. 

Our skilled professional work seamlessly to deliver exceptional outcomes on tie on budget. Our diverse pool of talent and customizable resourcing models help our customers to address skills shortages and extend their IT capabilities at the speed of their business.

The Associate Strategic Engagement Manager owns the financial and operational rhythm of customer-facing resourcing engagements—driving clear communication, accurate reporting, and disciplined follow-through to support successful delivery.

Responsibilities

• Own day-to-day communication with consultants and customer stakeholders; run a consistent status cadence and manage expectations.
• Coordinate onboarding/offboarding, intake, and interviews; partner with resource management and delivery teams to align on scope and timing.
• Own engagement financial tracking and reporting (utilization, burn, forecast-to-end, variance/risk); ensure data accuracy and timely updates.
• Support billing readiness by coordinating invoicing inputs, confirming approvals, and maintaining change controls (POs/change orders) with sales/operations.
• Help onboard and train PMs on standard processes, financial tracking/reporting expectations, and tool usage; contribute to enablement materials.
• Identify risks/issues early, escalate appropriately, and drive actions to resolution; contribute to process and tool improvements.