Location: Come and join us either in Hamburg or Berlin
FREENOW for Business is the Mobility Super App for Businesses. Our 30,000+ clients across Europe have access to cutting edge software products:
- FREENOW for Business Travel: Our mobility super app enables travel managers to track costs and coordinate travel policies quickly and simply. Employees can enjoy the full range of FREENOW transport options for their business travel, including taxis, private hire vehicles, eScooters and bikes
- FREENOW for Client Travel: Businesses can book transport for clients in seconds with our Client Travel product. Key industries include: hospitality, media and healthcare.
As we drive growth at an incredible pace, we hire driven talents who enjoy freedom in choosing how to redefine success and pushing our boundaries.
YOUR DAILY ADVENTURES WILL INCLUDE:
Join our team as a Strategic Customer Success Manager, where you'll be at the forefront of building and nurturing relationships with our largest clients, exceeding their expectations and driving mutual success. It’s a journey where your strategic thinking and client-centric approach will shape the success of FREENOW across all of our countries. Your mission? To ensure our clients receive unparalleled support and value from FREENOW's offerings.
Here's what your daily adventure will look like:
Your daily adventure as a Strategic Customer Success Manager involves serving as the trusted advisor for our largest FREENOW clients, understanding their needs, and guiding them to success. You'll strategically devise solutions, ensuring client satisfaction, and identifying revenue opportunities through upselling or cross-selling. Your keen ear and analytical skills will continuously drive improvement and innovation within FREENOW, while also representing client interests internally, fostering collaboration and mutual success.
TO BE SUCCESSFUL IN THIS ROLE:
- You bring relevant experience in customer success or related fields, showcasing your seasoned expertise.
- Your communication skills shine, boasting fluency in English (C1) and German (C1), adding depth to your interactions.
- You're not just a problem-solver; you're a strategic thinker with a knack for negotiation, ensuring every challenge is met with an innovative solution.
- Your talent lies in fostering meaningful client relationships, where satisfaction and retention are your top priorities.
- In the fast-paced world of customer success, you thrive, effortlessly adapting to changing priorities and client needs, always staying one step ahead.
BENEFITS & PERKS IN A NUTSHELL:
DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:
What We Do
FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe available in 9 markets and in over 150 cities. Users can access all types of mobility services within a single app including taxis, Ride (PHV), Carsharing, eScooters, eBikes and eMopeds and public transport. FREENOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street. The Germany-based company is backed by the BMW Group and Mercedes-Benz Mobility. In total, around 1,000 employees in more than 26 offices work for the services of FREENOW, which is led by CEO Thomas Zimmermann. Intelligent Apps GmbH Neumühlen 19 22763 Hamburg Germany Managing Directors (Geschäftsführer): Thomas Zimmermann, Dr. Johannes Prantl Chairman of the Supervisory Board (Vorsitzender des Aufsichtsrats): Stephan Unger Contact: Tel.: +49 40 30606890 Fax.: +49 40 306068966 E-Mail: [email protected] FREENOW FAQ: https://support.free-now.com/hc/en-gb Help Center: https://support.free-now.com/hc/en-gb/requests/new Registry entry: Register court: District Court Hamburg Register number: HRB 110377 Privacy Policy: https://free-now.com/uk/gtc-privacy-policy-cookies/
