The Role
Develop and execute strategic communications plans for Air Force IT services across the National Capital Region. The role coordinates messaging, advises leadership, creates newsletters and service notifications, supports UX initiatives, trains personnel, develops awareness campaigns, and improves customer engagement. It requires government or military experience, strong communications expertise, an active DoD Secret clearance, and DoD 8140 qualification.
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Job Summary
JCS Solutions is seeking a customer-focused Strategic Communications Manager to support the Air Force National Capital Region (AFNCR) Information Technology Services (ITS) program supporting operations at Joint Base Andrews (JBA), MD, Joint Base Anacostia-Bolling, DC, and the Pentagon.
In this role, you will support the Government by developing, maintaining, and improving communications strategies that enhance visibility, understanding, and adoption of IT services across the AFNCR. The successful candidate will partner with leadership, communications squadrons, and stakeholders to develop strategic messaging, improve customer experience initiatives, and strengthen engagement across the Air Force District of Washington (AFDW). This position plays a key role in aligning communications efforts with Department of the Air Force information technology objectives while ensuring consistent, effective communication throughout the organization.
Security Clearance: Secret clearance is required prior to start date
Salary Range: $95,000 to $139,000
Location: Andrews Air Force Base, MD
What’s in it for you:
What you will do:
What you will bring:
How will you wow us:
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS is both a Great Place to Work and a Top Places to Work certified company.
Our employees embody our core values, and we are looking for others who do too!
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
Job Summary
JCS Solutions is seeking a customer-focused Strategic Communications Manager to support the Air Force National Capital Region (AFNCR) Information Technology Services (ITS) program supporting operations at Joint Base Andrews (JBA), MD, Joint Base Anacostia-Bolling, DC, and the Pentagon.
In this role, you will support the Government by developing, maintaining, and improving communications strategies that enhance visibility, understanding, and adoption of IT services across the AFNCR. The successful candidate will partner with leadership, communications squadrons, and stakeholders to develop strategic messaging, improve customer experience initiatives, and strengthen engagement across the Air Force District of Washington (AFDW). This position plays a key role in aligning communications efforts with Department of the Air Force information technology objectives while ensuring consistent, effective communication throughout the organization.
Security Clearance: Secret clearance is required prior to start date
Salary Range: $95,000 to $139,000
Location: Andrews Air Force Base, MD
What’s in it for you:
- Join a premier technology firm specializing in innovative solutions.
- Be part of a collaborative, inclusive, and innovative work culture.
- Enjoy tremendous growth potential in a high-performing team environment.
- A robust benefits package:
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- And more!
What you will do:
- Develop and maintain a strategic communications plan supporting the 844th Communications Group and Air Force District of Washington objectives.
- Develop and implement communication strategies that support 844th Communications Group operations and policy goals.
- Coordinate messaging across squadrons, bases, and departments to ensure consistent internal and external communications.
- Advise leadership on communication best practices, stakeholder engagement, and strategic messaging.
- Support alignment with Department of the Air Force information technology priorities through integrated communications initiatives.
- Train personnel on effective communication techniques and communication best practices.
- Maintain a visible on-site presence within Base Communications Squadrons to engage leadership, understand mission impacts, communicate program capabilities, and strengthen partnerships between the Air Force and support teams.
- Assist the User Experience (UX) Manager in delivering strategic UX initiatives and projects.
- Ensure communications plans enhance customer experience and support achievement of customer expectations and organizational goals.
- Develop and maintain newsletters that increase awareness and utilization of Information Technology Services throughout the Air Force National Capital Region.
- Create Notifications to Airmen (NOTAMs) and other communications materials to inform users of service interruptions, planned changes, and service updates.
- Develop flyers, marketing materials, and awareness campaigns supporting communications squadron initiatives and IT service changes.
- Provide continuous process improvement analysis in support of AFNCR ITS services and communications efforts.
What you will bring:
- Bachelor's degree and 8-12 years of relevant experience, or Master's degree and 6-10 years of relevant experience. Additional years of experience may be substituted for a degree.
- Experience supporting military or government organizations.
- Familiarity with defense communication strategies, operational security principles, and public affairs practices.
- Demonstrated ability to develop and execute long-term strategic communication plans aligned to organizational objectives.
- Knowledge of digital communication platforms and associated cybersecurity considerations.
- Strong leadership, stakeholder engagement, and cross-functional collaboration skills.
- Excellent written and verbal communication skills.
- Strong organizational and planning capabilities.
- Active DoD Secret security clearance required prior to start date.
- DoD 8140 qualification required prior to onboarding; Cyber 101 certification is sufficient for this administrative position.
How will you wow us:
- Degree in Communications, Public Relations, Journalism, or a related discipline.
- Advanced degree in a related field.
- Experience managing crisis communications and communicating sensitive information in high-pressure environments.
- Strong public affairs or public relations background.
- Experience supporting media relations, press engagement, briefing protocols, and public messaging activities.
- Eight or more years of military service experience.
- Experience supporting the Air Force National Capital Region (AFNCR).
- Strategic Communication Management Professional (SCMP®), Communication Management Professional (CMP®), or similar industry certification.
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS is both a Great Place to Work and a Top Places to Work certified company.
Our employees embody our core values, and we are looking for others who do too!
- Customer Experience: Strive for excellence and delight our clients
- Innovation: Embrace creative thinking to enable continual growth and powerful solutions
- Accountability: Take ownership of and pride in our actions and service delivery
- Inspire: Be inspired to be your best self and have fun in the process
- Integrity: Do the right thing, the right way, every time!
- Stewardship: The careful and responsible management of something entrusted to our care.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
Skills Required
- Bachelor’s degree and 8–12 years of relevant experience, or a master’s degree and 6–10 years of relevant experience; additional experience may substitute for a degree
- Experience supporting military or government organizations
- Familiarity with defense communication strategies, operational security principles, and public affairs practices
- Experience developing and executing long-term strategic communication plans aligned with organizational objectives
- Knowledge of digital communication platforms and associated cybersecurity considerations
- Strong leadership, stakeholder engagement, and cross-functional collaboration skills
- Excellent written and verbal communication skills
- Strong organizational and planning capabilities
- Active DoD Secret security clearance prior to start date
- DoD 8140 qualification prior to onboarding; Cyber 101 certification is sufficient
- Degree in Communications, Public Relations, Journalism, or a related discipline
- Advanced degree in a related field
- Experience managing crisis communications and communicating sensitive information in high-pressure environments
- Strong public affairs or public relations background
- Experience supporting media relations, press engagement, briefing protocols, and public messaging activities
- Eight or more years of military service experience
- Experience supporting the Air Force National Capital Region
- Strategic Communication Management Professional, Communication Management Professional, or similar certification
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The Company
What We Do
JCS is a premier technology firm specializing in enterprise-wide capabilities, digital transformation, software solutions, and IT services. We hold contracts in support of federal, state, and local government organizations in addition to assisting industry leaders in the private sector. Vision: Elevate the customer, the employee, and the community Mission: Delivering superior, mission-focused technology solutions to empower our clients. Our Services: • IT Services & Solutions • Cyber Security • Advanced Data Analytics • Health IT • Professional Services • Digital Transformation • Partner Network and Technology Certifications JCS is an 8(a) Certified Small Business, Economically Disadvantaged Woman-Owned Small Business (EDWOSB), Minority-Owned Small Business (MOSB), and Small Disadvantaged Business (SDB) based out of the Washington D.C. Metropolitan area. JCS is ISO 9001:2015, ISO/IEC 20000-1: 2018, ISO/IEC 27000: 2013 certified and appraised at CMMI Level 3 for both Development and Services. JCS is a Microsoft Gold and ServiceNow Premium partner. We are also certified as a “Great Place to Work.”
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