Jobs at Higher Logic

The Business Development Representative identifies potential clients, qualifies leads, engages with prospects via various channels, and collaborates with sales teams to drive engagement and growth.

Design, build, and maintain scalable ETL/ELT pipelines and data models to populate the data warehouse. Write reusable SQL and Python to transform data, monitor pipeline reliability and quality, enable AI workflows, collaborate with stakeholders, and drive adoption of modern data stack technologies (DBT, Iceberg, Databricks). Support data governance, observability, and security practices.

Lead a team of support specialists to deliver world-class customer service for a SaaS platform. Own hiring, training, mentoring, performance management, and process implementation. Manage multi-channel contact queues (cases, phone, chat), set team and individual goals, collaborate with Product and Engineering to prioritize issues, and foster a positive, customer-centric work environment.

The Account Executive sells Higher Logic products, focusing on client needs, meeting sales targets, and collaborating with internal teams to drive growth.

The Contract Specialist manages customer and vendor agreements, ensuring compliance with legal standards, assisting with contract drafting and review, and providing administrative support to the legal department.

The Marketing Manager will execute multi-channel campaigns, optimize pipeline growth, collaborate cross-functionally, and leverage AI tools for marketing effectiveness.