Marchay is an exclusive membership-based luxury travel service dedicated to providing bespoke travel experiences tailored to the preferences and lifestyles of some of the world's most discerning travelers. As a recognized leader in the luxury travel industry, Marchay offers unparalleled access to premier accommodations, private homes, and exclusive experiences worldwide.
We are seeking a Luxury Travel Advisor for Strategic Coverage who will play a pivotal role in ensuring seamless travel arrangements for our members, focusing on strategic planning, personalized service, and high-level client engagement. This position involves working closely with other advisors and teams to deliver exceptional, detail-oriented travel experiences that align with our members’ distinct needs and expectations.
Key Responsibilities:
- Collaborate with Senior Advisors to provide strategic coverage in managing a portfolio of high-profile luxury clients.
- Assist in developing and refining bespoke itineraries that reflect members’ preferences and lifestyle.
- Coordinate bookings and logistics across multiple touchpoints including private villas, luxury hotels, transportation, and curated experiences.
- Serve as a primary point of contact for members during travel planning and execution stages, ensuring consistent and personalized communication.
- Maintain up-to-date knowledge of the luxury travel market, emerging destinations, and industry trends to provide insightful recommendations.
- Manage multiple trips simultaneously with excellence in organization and attention to detail.
- Contribute to continuous process improvements and team collaboration to enhance the member travel experience.
Requirements
- Minimum of 3+ years of experience in luxury travel advisory or a similar role within the travel industry.
- Proven ability to manage high-net-worth clients and deliver exceptional customer service.
- Strong organizational skills with the ability to handle multiple projects and trips concurrently.
- Excellent communication and interpersonal skills, adept at building and maintaining client relationships.
- Proficiency in CRM systems and familiarity with luxury travel booking platforms.
- In-depth knowledge of luxury accommodations, private villas, premium air travel, and exclusive experiences.
- Ability to work flexible hours, primarily within the Eastern Time Zone.
- Experience collaborating in a team-oriented environment with a proactive approach.
- Bonus: Experience with Sabre GDS, Salesforce, or other travel technology systems.
Benefits
- Competitive Compensation: Annual salary with a performance-based, discretionary bonus
- Comprehensive Benefits: Fully covered medical, dental, and vision insurance
- 401(k) Plan: Access to our retirement savings program
- Generous Time Off: Ample PTO plus company holidays to recharge and reset
- Career Growth: Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
- Flexibility: Remote work environment with the ability to manage your schedule effectively
- Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground.
Skills Required
- Minimum of 3+ years of experience in luxury travel advisory or a similar role within the travel industry.
- Proven ability to manage high-net-worth clients and deliver exceptional customer service.
- Strong organizational skills with the ability to handle multiple projects and trips concurrently.
- Excellent communication and interpersonal skills, adept at building and maintaining client relationships.
- Proficiency in CRM systems and familiarity with luxury travel booking platforms.
- In-depth knowledge of luxury accommodations, private villas, premium air travel, and exclusive experiences.
- Ability to work flexible hours, primarily within the Eastern Time Zone.
- Experience collaborating in a team-oriented environment with a proactive approach.
- Experience with Sabre GDS, Salesforce, or other travel technology systems.
What We Do
Marchay is a curated, membership-based luxury travel club and community that provides highly personalized, expert travel advice and execution. Operating on a fiduciary model, it serves sophisticated individuals and families by offering bespoke trip planning, access to exclusive travel resources, and proactive management of travel experiences. The company aims to provide a trusted, unbiased advisory relationship to meet the high-end travel demands of its members.
