Strategic Accounts & Customer Success Manager

You will be the primary point of contact for the strategic accounts and customers, and responsible for ensuring alignment towards strategic goals for Kodiak and the customers. You will act as the customer’s advocate within Kodiak and work cross functionally to deliver our solution that is tailored to meet the unique requirements of the customer for deployment while ensuring it aligns with Kodiak’s strategic vision and direction. Your main objective is to ensure that we continue to exceed expectations of our partners and customers, as Kodiak expands capabilities and solutions to revolutionize the future of transportation.

Preferred location Dallas, TX but will also consider Mountain View, CA and remote candidates.

In this role, you will: 

• Driving value: Support partners and customers to maximize the benefits of deploying and scaling autonomous solutions in their network by working closely from the initial discovery through implementation and working through the key phases of Kodiak’s Partner Deployment Program. 
• Strategic growth: Identify and understand customer’s main pain points and business goals to unlock new opportunities for account expansion (e.g. additional lanes and volumes) that aligns with Kodiak’s strategic roadmap. Collaborate with the customers to define and tailor the solution to meet unique business needs and requirements.
• Relationship management: Conduct regular Business Reviews to ensure continued alignment, reinforcement of values and identify strategic opportunities for collaboration. Further, establish and maintain consistent cadence of customer touchpoints to strengthen the relationship.
• Performance monitoring: Monitor operational performance metrics and analyze the data to identify trends, flag risks, and implement data-driven actions and improvements.
• Cross-functional collaboration: Act as a single point of contact to coordinate cross-functional teams internally to drive towards tailored solutions. Work with Product, Program, Operations and Engineering teams to channel customer feedback on our solution and roadmap. 
• Customer engagement: Identify opportunities for engagement with customers and their internal stakeholders to achieve greater buy-in for Kodiak solution to make adoption easier. 

What you’ll bring:

• 8+ years of experience in Account Management, Customer Success or a similar client-facing role, preferably within the autonomous vehicle, trucking, logistics, supply chain and SaaS technology industries. 
• Education: A bachelor’s degree in Business, Engineering or a related field. 
• Exceptional communication and interpersonal skills, with the ability to engage stakeholders at all levels. 
• Strong project management skills and the ability to manage multiple complex accounts and competing priorities simultaneously. 
• Analytical mindset with the ability to interpret data, identify insights and develop data-driven strategies 
• A proactive, problem-solving mindset with a deep commitment to customer success and satisfaction 
• Proficiency with CRM software and customer success platforms. 

What we offer:

• Competitive compensation package including equity and annual bonuses
• Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Cigna, and  MetLife (including a medical plan with infertility benefits)
• MetLife Legal Services, Identity & Fraud Protection, Hospital Indemnity Insurance, Accident Insurance, & Critical Illness Insurance
• Flexible PTO, 10 paid holidays, and generous parental leave policies
• Our office is centrally located in Mountain View, CA
• Office perks: free catered lunch, a fully stocked kitchen
• Long Term Disability, Short Term Disability, Life Insurance
• Wellbeing Benefits - Headspace through Cigna, Calm through Kaiser, One Medical, Gympass, Spring Health through Cigna, Rula (mental health navigation) 
• Fidelity 401(k)
• Commuter, FSA, Dependent Care FSA, HSA
• Various incentive programs (referral bonuses, patent bonuses, etc.)