- Own day‑to‑day relationships for a portfolio of 30–40 strategic accounts
- Serve as the primary customer contact for questions, concerns, and escalations
- Build strong, trusted relationships with customer stakeholders
- Schedule, prepare, and lead regular Business Reviews with assigned customers
- Ensure a minimum of 25% of assigned customers are engaged through Business Reviews annually
- Identify customer goals, risks, and opportunities during reviews
- Act as the first line of defense for incoming customer issues
- Triage tickets and coordinate internally with Client Services and Technical teams
- Ensure issues are tracked, communicated, and resolved effectively
- Monitor account health and proactively address churn risk
- Support renewals and identify expansion or upsell opportunities
- Partner with Sales leadership on account strategy and handoffs
- Communicate customer feedback and trends to internal teams
- Maintain accurate account notes and activity tracking
- Help improve customer-facing processes and documentation
What Success Looks Like
- High customer satisfaction and retention rates
- Consistent completion of Business Reviews
- Clear visibility into customer health and risks
- Strong internal coordination and follow-through
- Customers feel supported, informed, and confident in the partnership
Qualifications
- 2–5 years of experience in Customer Success, Account Management, or Inside Sales
- Strong communication and relationship-building skills
- Highly organized with strong follow-through
- Comfortable working with both business and technical stakeholders
- Experience managing multiple accounts simultaneously
- SaaS or technology services experience preferred
Skills Required
- 2-5 years of experience in Customer Success
- Strong communication and relationship-building skills
- Highly organized with strong follow-through
- Experience managing multiple accounts simultaneously
- SaaS or technology services experience preferred
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
