Strategic Account Manager

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Strategic Account Manager – Mosaic Account

KSB GIW, Inc.

Department: Sales
Reports to: Vice President of Sales
Location: Mulberry, Florida, USA
FLSA Status: Exempt

OVERVIEW:

The Strategic Account Manager is responsible for developing and maintaining a strong customer-focused relationship with Mosaic and establishing a strategic sales and service partnership to support and grow the KSB GIW business. This role will manage all aspects of sales, aftermarket support, market development, technical support, and business growth for GIW products and KSB SupremeServ services within Mosaic operations.

The Strategic Account Manager will work closely with internal Service, Engineering, Operations, and Product teams to leverage technical expertise and deliver value-driven solutions that improve reliability, performance, and customer satisfaction. This individual will serve as the primary point of contact for the customer and play a key role in driving sales growth, increasing market share, and strengthening the long-term partnership between GIW and Mosaic.

RESPONSIBILITIES:

• Develop and maintain strategic relationships with key stakeholders at Mosaic locations
• Understand customer maintenance, reliability, and operational strategies and identify opportunities for GIW solutions and support
• Develop customer-focused sales strategies and account plans aligned with corporate objectives
• Coordinate internal company resources and teams to enhance customer satisfaction and support business growth
• Grow sales and aftermarket business within assigned customer accounts while identifying new opportunities across the region
• Support customer development activities through regular site visits, technical discussions, and operational reviews
• Maintain a structured customer call schedule to ensure strong communication and account coverage
• Conduct quarterly and annual business review meetings with customer leadership teams
• Develop preferred supplier relationships and long-term service agreements where applicable
• Proactively identify and resolve customer concerns or operational challenges
• Collaborate with customer reliability engineers and GIW engineering teams to troubleshoot equipment issues and recommend technical solutions
• Provide recommendations to improve maintenance practices, equipment reliability, and operational performance
• Assist with sales forecasting, business planning, and strategic growth initiatives for the assigned account
• Identify opportunities for product improvements and technological advancements to strengthen GIW’s competitive position
• Provide field support during pump overhauls, inspections, commissioning activities, or failure investigations
• Support technical training and development initiatives for GIW personnel and customer maintenance teams
• Remain available after hours and on weekends for critical customer support and emergency situations as needed
• Comply with all company policies, procedures, and safety requirements
• Perform additional duties as assigned by management

QUALIFICATIONS:

• Engineering degree or technical diploma preferred, or equivalent industry experience
• Minimum of 5 years of experience in mining, slurry pumping, industrial equipment, or related heavy industrial environments
• Previous account management, sales, or customer relationship management experience preferred
• Strong mechanical and technical aptitude with the ability to read and interpret technical drawings, layouts, and parts documentation
• Strong understanding of pumping systems, slurry applications, and industrial maintenance operations
• Excellent communication, presentation, and relationship-building skills
• Ability to develop and execute strategic account plans and deliver measurable business results
• Strong organizational and time management skills with the ability to manage multiple priorities
• Proficient in Microsoft Office and SAP preferred
• Self-motivated, detail-oriented, and capable of working independently or collaboratively within a team environment
• Customer-focused mindset with a strong sense of urgency and accountability
• Willingness to travel locally to customer sites as required

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS:

• Frequent travel to customer sites within the assigned region
• Ability to work in industrial and mining environments, including exposure to noise, heat, dust, and heavy equipment
• Ability to wear required personal protective equipment (PPE)
• Ability to occasionally lift up to 25 pounds and navigate industrial job sites safely

KSB GIW, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local laws.

This policy applies to all employment practices including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Employment decisions are based on qualifications, merit, and business needs.

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.