Strategic Account Manager

What You Will Be Doing:

• Serve as the primary point of contact and strategic partner for key clients
• Own and grow a portfolio of high-value accounts with a focus on long-term success and profitability
• Build strong, consultative relationships with senior stakeholders and executive sponsors
• Drive client strategy by deeply understanding their business goals, identifying opportunities for expansion, and delivering tailored solutions
• Lead contract negotiations and renewals with a focus on win-win outcomes
• Collaborate with cross-functional teams—including Sales, Product, Marketing, and Customer Success—to ensure seamless delivery and account satisfaction
• Provide regular performance updates and strategic reviews with both internal teams and clients
• Track, forecast, and report on key metrics such as client health, revenue growth, and churn risk
• Identify and mitigate risks to account performance, addressing issues with urgency and transparency
• Represent the voice of the customer internally to influence product development and operational improvements
• Manage and grow Enterprise accounts by driving expansion and upsell revenue
• Share best practices and offer strategies for account development
• Assist in forecasting and budgeting, providing insights into revenue trends, customer retention, and growth opportunities
• Work to improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
• Use a data-driven approach to lead outreach campaigns, analyze engagement, and increase product utilization

Skills:

• 5+ years of progressive experience as an Account Manager, Strategic Account Manager, Key Account Manager, or in a client-facing consultative sales role
• Experience working in a SaaS or security-focused company is strongly preferred
• Bachelor’s degree in Business Administration, Sales, Marketing, or related field (MBA a plus)
• Proven success in managing complex client relationships and negotiating high-value contracts
• Strong communication, presentation, and influencing skills at all organizational levels, including executive and boardroom environments
• Demonstrated ability to lead cross-functional initiatives and align stakeholders on shared objectives
• Proficiency with CRM tools such as Salesforce, HubSpot, or Zoho CRM; advanced Excel skills a plus
• Adept at balancing multiple priorities and projects with strong attention to detail
• Experience developing account plans, managing budgets, and meeting or exceeding sales quotas
• A proactive, analytical, and growth-minded approach to account management
• Willingness to travel occasionally for client meetings, events, or internal collaboration
• Hands-on experience with renewals, expansions, and upsell opportunities to drive account growth
• Analytical thinker with strong problem-solving and critical thinking skills
• Outstanding listening skills with the ability to translate client communications into solutions