Sign In Solutions

Strategic Account Manager

Reposted 15 Days Ago

Hiring Remotely in US

Remote

Senior level

Software

The Role

The Strategic Account Manager will develop client relationships, drive growth, negotiate contracts, and collaborate with teams to ensure account satisfaction.

Summary Generated by Built In

We’re looking for a Strategic Account Manager to join us here at Sign In Solutions—someone who excels at creating long-term, trusting relationships with customers and driving strategic growth. In this role, you will oversee a portfolio of assigned clients, develop new business from existing accounts, and actively seek new sales opportunities. You’ll serve as a trusted advisor to key stakeholders—including C-level executives—while navigating complex relationships, aligning solutions with client goals, and delivering measurable value. This position is ideal for a proactive and experienced professional with a customer-first mindset and a proven track record of exceeding business objectives. You'll also play a key role in forecasting and budgeting, ensuring revenue growth, and improving customer retention.

This is a hybrid position based in St Petersburg, Florida.

About Us

Sign In Solutions is a leader in Visitor Management, transforming how organizations manage visitors, employees, and compliance. Our platform goes beyond visitor management, providing real-time analytics and automation that help to reduce risk, improve security, and create seamless workplace experiences.

We offer solutions for visitor and contractor management, compliance tracking, workspace optimization, and scheduling. By leveraging automation and data-driven insights, we help businesses reduce risks while delivering exceptional experiences for employees and guests.

At Sign In Solutions, we believe in safe, secure, and welcoming workplaces. Our mission is to empower organizations create secure and productive environments where people thrive

Culture:

For us culture isn’t just a buzzword—it’s at the core of everything we do. We believe that fostering an inclusive and dynamic environment enables our team to do their best work. Our values guide our daily interactions and decisions

Customer First – We prioritize the needs of our customers in everything we do.

Respect & Dignity – We foster an inclusive, supportive, and diverse workplace.

Accountability & Empowerment – We take ownership and empower each other to succeed.

Honesty & Positivity – We communicate openly and celebrate wins, big and small.

We’re Here to Win – We push boundaries and strive for excellence.

What You Will Be Doing:

Serve as the primary point of contact and strategic partner for key clients
Own and grow a portfolio of high-value accounts with a focus on long-term success and profitability
Build strong, consultative relationships with senior stakeholders and executive sponsors
Drive client strategy by deeply understanding their business goals, identifying opportunities for expansion, and delivering tailored solutions
Lead contract negotiations and renewals with a focus on win-win outcomes
Collaborate with cross-functional teams—including Sales, Product, Marketing, and Customer Success—to ensure seamless delivery and account satisfaction
Provide regular performance updates and strategic reviews with both internal teams and clients
Track, forecast, and report on key metrics such as client health, revenue growth, and churn risk
Identify and mitigate risks to account performance, addressing issues with urgency and transparency
Represent the voice of the customer internally to influence product development and operational improvements
Manage and grow Enterprise accounts by driving expansion and upsell revenue
Share best practices and offer strategies for account development
Assist in forecasting and budgeting, providing insights into revenue trends, customer retention, and growth opportunities
Work to improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
Use a data-driven approach to lead outreach campaigns, analyze engagement, and increase product utilization

Skills:

5+ years of progressive experience as an Account Manager, Strategic Account Manager, Key Account Manager, or in a client-facing consultative sales role
Experience working in a SaaS or security-focused company is strongly preferred
Bachelor’s degree in Business Administration, Sales, Marketing, or related field (MBA a plus)
Proven success in managing complex client relationships and negotiating high-value contracts
Strong communication, presentation, and influencing skills at all organizational levels, including executive and boardroom environments
Demonstrated ability to lead cross-functional initiatives and align stakeholders on shared objectives
Proficiency with CRM tools such as Salesforce, HubSpot, or Zoho CRM; advanced Excel skills a plus
Adept at balancing multiple priorities and projects with strong attention to detail
Experience developing account plans, managing budgets, and meeting or exceeding sales quotas
A proactive, analytical, and growth-minded approach to account management
Willingness to travel occasionally for client meetings, events, or internal collaboration
Hands-on experience with renewals, expansions, and upsell opportunities to drive account growth
Analytical thinker with strong problem-solving and critical thinking skills
Outstanding listening skills with the ability to translate client communications into solutions

This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move. Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps:

- Phone Interview with our HR team

- Meet with the hiring manager and other members of the team

- Culture meeting with other members of the team

Top Skills

Excel

Hubspot

Salesforce

Zoho Crm

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The Company

Northampton

101 Employees

Year Founded: 2021

What We Do

Sign In Solutions is an innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor), Sign In Central Record (formerly SCR Tracker), and 10to8.

Sign In Solutions is backed by PSG, a growth equity firm that partners with software and technology-enabled services companies to help them navigate transformational growth, capitalize on strategic opportunities and build strong teams. Visit: www.psgequity.com.

Operating Companies:

Sign In App is the smart and safe way to sign in visitors, contractors, employees and everyone else. Visitor management, employee sign in and desk & meeting room booking. Visit: signinapp.com

Sign In Enterprise, addresses complex workplace challenges associated with managing identity, access, and communication across multiple locations, visitor types, watchlists and beyond. Visit: signinenterprise.com

Sign In Compliance is the Modern Security Compliance Workspace protecting against serious security risks and the costly administrative burden that distracts teams from their mission. Visit: signincompliance.com

Sign In Workspace offers customers the latest, intelligent solutions for desk booking, meeting scheduling, meeting room management, and analytical facility management insights. Visit: signinworkspace.com

Sign In Central Record is the secure, compliant and simple solution for maintaining a Single Central Record in schools. Visit: signincentralrecord.com

10to8 is the customisable appointment scheduling tool that saves you time and scales with your business. Visit: 10to8.com