You’re a strategic account manager with experience in B2B SaaS enterprise account management who is motivated to develop and expand our relationships with our largest clients. We’re EngagedMD and we have a patient journey application used by more than 2 million users nationwide and internationally since its launch, and we continue to see enormous growth and adoption from medical clinics across multiple markets. This is an exciting opportunity to join us in our mission to help carers carry on caring. You will have the opportunity to serve our strategic accounts in Fertility in order to maintain high levels of client satisfaction and grow revenue while also closely collaborating with our Customer Success, Sales and Product teams. 

This fully remote role reports to our Head of Fertility, and candidates are required to reside in the United States. We anticipate that this role will require up to 50% travel to client sites and conferences. This role requires legal authorization to work in the United States. EngagedMD is unable to sponsor current H1B visa holders for this role.

What You’ll Do

• Own the business relationship between EngagedMD and each strategic account, including cultivating productive and professional executive relationships, creating and owning the relationship map and overall account strategy 
• Wholly understand our clients’ needs and goals for their businesses in order to translate our products and services into solutions for those needs
• Deepen existing workflows and usage of EngagedMD products for each strategic account, leading the upsell cycle 
• Lead and convene cross-functional teams working to meet strategic account client needs through product updates and/or professional services
• Collaborate with the Customer Success team to meet strategic account needs in the day-to-day, relying on CS to lead on check ins, product updates, and implementation of new or upsold functionality 

What You’ll Bring

• 5+ years of experience in B2B SaaS enterprise account management Proven success building executive relationships and cross-functional account plans that lead to stronger business outcomes
• Prior experience creating or improving the quarterly and annual motions of a key account program
• Strong executive presence and executive-level communication skills 
• A mission-driven orientation to all you do 
• Superior written and verbal communication skills
• Strong collaborative work orientation with ability to influence both peers and leaders
• Advanced project management skills and ability to balance multiple priorities at once 
• Ability to operate with both a sense of urgency and with integrity
• Ability to work autonomously and thrive in a small, fast-paced organization 
• Bachelor’s degree or equivalent career experience 

It’s Also Nice If You…

• Have experience in the healthcare and/or fertility industry
• Have successfully worked remotely with distributed teams in the past
• Proficiency with Salesforce CRM 

What We Offer

• Competitive compensation and equity
• Medical, dental, and vision coverage heavily subsidized by the company
• Open Paid Time Off
• Paid family and medical leave
• Generous paid holidays
• 401(k) retirement savings plan 

EngagedMD is an equal opportunity employer. We’re committed to diversity, equity, and inclusion. We believe our company and products are made better by the varied perspectives of our employees, each of whom we seek to empower and support in their individuality. We hire our team members on the basis of merit, qualifications, and the needs of our business in order to best achieve our mission to help carers carry on caring. Pursuant to this commitment, EngagedMD will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].

About EngagedMD

At EngagedMD, we embrace a mission-driven culture where committed individuals come together to make a real difference in healthcare. Our core values of integrity, collaboration, impact, recognition and growth inform how we work together. They also make possible our culture of belonging and excellence where our team members can be themselves, grow professionally, do their best work, and be rewarded for it. Join us today in our mission to help carers carry on caring.