The Role
Manage strategic fintech and BFSI accounts, driving transaction-revenue growth, product adoption, cross-selling, renewals, and minimum-guarantee renegotiations. Monitor transaction performance and revenue leakage with technical, product, engineering, and analytics teams. Lead QBRs with senior client stakeholders, recover lost revenue, support integrations and roadmap planning, and provide market intelligence to improve product and pricing decisions.
Summary Generated by Built In
Job Description:-
Position: Strategic Accounts Manager
Location: Delhi & Mumbai
Experience: 5+ Years
CTC: Negotiable
Company Introduction:
Position: Strategic Accounts Manager
Location: Delhi & Mumbai
Experience: 5+ Years
CTC: Negotiable
Company Introduction:
iServeU is a modern banking infrastructure provider in APAC region, empowering financial
enterprises with embedded fintech solutions for their customers. iServeU is one of the few
certified partners with National Payment Corporation of India (NPCI), VISA for various
products. iServeU also provides a cloud-native, micro services-enabled, distributed platform
with over 5000 possible product configurations with a low code/no code interface to banks,
NBFCs, Fintech, and other regulated entities.
• We process around 2500 transactions per second by levering distributed & auto scale
technology like K8.
• Our core platform combines of 1200+ micro services.
• Our customer list includes Fintech start-ups, top tier private banks to PSU bank. We operate in
five countries and help customers constantly change the way financial institutions operate and
innovate.
• Our solutions currently empowers over 20 banks and 250+ enterprises across India and
abroad.
• Our platform seamlessly manages the entire transaction lifecycle, including withdrawals,
deposits, transfers, payments, and lending through various channels like digital, branch, agents.
Our team of 500+ employees, with over 80% in technology roles is spread across offices in
Bhubaneswar, Bangalore and Delhi. We have raised $8 million in funding to support our growth
and innovation.
For more details visit: www.iserveu.in
Requirements
Key responsibilities
Grow transaction revenue
- Own
the net transaction-revenue growth target for your assigned portfolio;
build and execute a written account growth plan for each account.
- Drive
product adoption and live transaction volumes across issuing, acquiring,
agency/BC banking, and BBPS/Bharat Connect stacks.
- Identify
and convert accounts operating at their minimum-guarantee floor into
overage revenue.
- Cross-sell
and expand iServeU's product footprint within existing clients.
Protect and recover revenue
- Partner
with the Solutions/Technical Account Manager and engineering to monitor
transaction success rates, diagnose technical decline/leakage, and recover
lost transaction revenue.
- Work
with the team's Revenue Analyst to maintain a live, account-level view of
volumes, MG utilisation, and leakage.
Own the relationship and the renewal
- Run
structured Quarterly Business Reviews (QBRs) with client product,
operations, and CXO stakeholders
- Own
renewals and MG re-negotiations, backed by usage and value data
- Serve
as the senior commercial point of contact for your accounts
Work across functions
- Interlock
with product and engineering on roadmap needs, integrations, and
revenue-recovery fixes surfaced by your accounts
- Feed
market and competitive intelligence back into product and pricing
Success measures (first 12 months)
- Net
transaction-revenue growth across the assigned portfolio.
- Transaction
volume growth by product
- Product
cross-sell / attach rate within existing accounts
- Success-rate / technical-decline recover
- Net
revenue retention (churn protection)
Must-have qualifications
- 5–9
years in payments, fintech, or BFSI, managing enterprise/strategic
accounts with a clear revenue-expansion (not purely relationship or
support) mandate
- Working
knowledge of the transaction lifecycle: settlement, reconciliation,
decline/response codes, NPCI and card-scheme rails and mandates
- Comfortable
holding data- and API-level conversations with client product and
technology teams — you don't need to code, but you must understand how the
products work.
- Consultative
selling ability and credibility with senior (CXO-level) client
stakeholders.
Skills Required
- 5–9 years of experience in payments, fintech, or BFSI managing enterprise or strategic accounts
- Experience with revenue expansion, beyond relationship management or customer support
- Working knowledge of transaction lifecycle, including settlement, reconciliation, decline and response codes, NPCI, and card-scheme rails and mandates
- Ability to hold data- and API-level conversations with client product and technology teams without coding
- Consultative selling ability and credibility with CXO-level client stakeholders
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The Company
What We Do
iServeU is a SaaS company offering embedded financial infrastructure for banking, issuance, and payment as a service. It describes itself as a modern banking infrastructure provider in the APAC region, empowering financial enterprises with embedded fintech solutions. The company provides software-based infrastructure that integrates core financial capabilities, helping institutions deliver banking and payment services through a unified technology platform.
