Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen
Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
• ~110 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
The Opportunity
We are looking for a Strategic Account Manager (UK) who will be responsible and accountable for client growth, retention, and profitability of an enterprise client portfolio. In addition, this role will be instrumental in driving deeper data integration between Relay and key clients to enable best-in class network efficiency and performance. As well as being the commercial client champion, you will also have the opportunity to collaborate with Relay teams on jointly delivering on key KPIs of profitable client growth.
Who will thrive in this role?
5-7 years of experience in B2B enterprise customer success/client management that require high levels of cross-functional collaboration. Experience in fast scaling or complex SaaS business is a plus.
Superb communication mastery, clearly structured in both verbal and written formats
Comfortable using Google Slides (PowerPoint) and Google Sheets (Excel) to independently carry out analyses and presentations
Ability to thrive in a fast-paced start-up environment and adapt quickly to changing priorities
You must be comfortable with data analytics; you will not need to build dashboards, but you will frequently be required to interpret data and extract insights to turn them into actions, as well as work with the analytics team on proactively and continuously iterating on data reporting improvements
The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.
Fast and Focused Hiring Process
Talent Acquisition Interview - 30 min
Hiring Manager Interview - 45 mins
Case study - 1 hour
Final Interview - 1 hour
Decision and offer within 48 hours. Our process mirrors our pace of work.
Compensation, Benefits & Workplace
Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success.
Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it.
25 days of holidays
Enhanced parental leave.
Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote.
Hardware of your choice.
Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).
Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote.
Who Thrives at Relay?
Aim with Precision: You define problems clearly and measure your impact meticulously.
Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.
Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Skills Required
- 5-7 years of experience in B2B enterprise customer success/client management
- Experience in fast scaling or complex SaaS business
- Superb communication mastery
- Comfortable using Google Slides and Google Sheets for analyses and presentations
- Excellent prioritisation and organisation skills
- Ability to thrive in a fast-paced start-up environment
- Self-starter and collaborator
- Comfortable with data analytics to interpret data and extract insights
What We Do
Every single one of us places multiple orders online every year. On a world changing scale we can all agree that e-commerce is transformative in our lives. Yet, when we zoom into the specifics of e-commerce delivery, we find diverse approaches around the world. In Asia, delivery companies were founded post the dawn of the internet and purpose built for e-commerce, in Europe and the US, delivery companies are all 50-500 years old and were built for a world pre-internet. Relay enables e-commerce through re-wiring the critical delivery infrastructure to address the growth of e-commerce in Europe and the US. Not only do we enable orders of magnitude better delivery in speed and cost for retailers and consumers, but we are also doubling down on making sure our ecosystem of delivery drivers and the planet benefit. Relay will enable the greatest change in online delivery since the birth of the internet and we cannot wait to bring it to you
